Best Hotels near Fergus Grand Theatre, Centre Wellington

Alas, this trip to the western regions of Ontario was plagued by distant hotels that, in spite of the smallness of the towns in which they were located, nevertheless seemed much further into the outer regions than most travelers would venture. This place had nice staff and a great free breakfast buffet, but another problem was that the TV was either broken or I couldn't figure out how to get it working. The free internet was good enough for me to do a Zoom meeting. Attached is a picture of how far out there it was located!

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***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!

The room is large in size and has a kitchen, suitable for small permanent residence. There is a farmers market around, which is a local feature. It opens every Thursday and Saturday and there are many people. The location of the hotel is very convenient from the city center. From the airport, the high-speed is basically direct, the hotel location has to be said to be a very smart location.

I had an overnight stay here and while the staff were very friendly, the hotel lacked. It is located near a more industrial area so while there are nearby restaurants (Wendy’s, Tim’s, Ben Thanh, etc), it didn’t feel welcoming. When we visited, there was a hockey tournament happening and so most of the hotel rooms had kids and their parents. We ended up with a ground floor king suite that looked out to the parking lot. So, it was a long walk past the front desk, past the hotel laundry (and the smell of bleach), the cleaning supplies room, and hotel laundry before getting to our room. The bed was comfy and the room was spacious. It felt odd as when the curtains were open, we just saw cars parking and people coming and going. The floor had smalls bits of debris on it, so it clearly had not been vacuumed recently. That made me wonder about the cleanliness of other areas. They seemed clean, but if the floor was not done, then other areas could have been easily skipped too. Breakfast was the usual hotel buffet. The coffee was terrible, but the self-made waffles were good.