Oh Nice Ulises Ceuta

Don't consider going to this hotel. The staff are rude and terrible experience and service. Try the other hotels

Booked ourselves a Superior Suite at close to 140€ for a 2 day Christmas getaway. While Ceuta by itself was well decorated, and the location of the hotel was dead centre - we were taken aback by the condescending attitude at the reception. Our room.was double the price of the standard room, and yet the Receptionist told us that the restaurant was fully booked - there would be no space for us on Christmas day.

Booked the more expensive room - a Superior Suite (about 140€/night) to celebrate our wedding anniversary on Christmas eve, having driven all the way from Meknes and a border crossing from Morocco to Spain. A very much prison warden like welcome - to be told that our request to have our Christmas eve dinner at the Hotel restaurant wasn't conaidered - they had not bothered to reply. The room was large, spacious, but not a suite for sure. The attitude was quite condescending. Subsequently we found every restaurant turning us away as they were full. Eventually had a late lunch at a lovely Chinese restaurant nearby. The streets were quite animated and packed... but magically by 10.00 everything quietened down and the whole place kind of became ghost townish. We asked for room service, only to be told off that we couldnt get anything...not even a coffee!! Finally picked up some bread n bananas and some whisky at a small conveinence store (also run by a friendly chinese couple).. spend the night very upset at the Hotel. I did go back to the Chinese restaurant who remained possibly the only place open - Really surprised by the attitude of the staff and the restaurants we tried. An Italian place next door to our Hotel was friendly, but fully booked too. One one day we did eat at a Fish place nearby, but only after veing firat turned away by one waiter, and then another waiter let us sit, like he was doing us a favour. Oh nice Ulises ..Not so nice because of the service. Location is great. A bit run down. The lifts are old and rickety. Our rooms toilet door made a racket with unoiled hinges. A smile and a little more welcoming, offering atleast some bread or a soup on Christmas eve, would have helped improve this rating.