To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.7
Cleanliness3.8
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All reviews(43)
Positive reviews(17)
Negative reviews(3)
Ghizlan
Double Or Twin Double Or Twin Standard
Stayed in Jul 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Clean and good service.
Guest User
Double Or Twin Double Or Twin Standard
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on Mar 24, 2024
Perfect situation and very happy with the treatment received. It is the third time I have been to this hotel. I will return.
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Pierre SHI
Standard Room
Stayed in Sep 2023
Business travelers
35 review
4.0/5
Very Good
Posted on Sep 4, 2023
The room was pretty good among the few hotels in Ceuta, but there was a fire on the day we checked in, so it will probably take some time to get it back up.
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Guest User
Standard Room
Stayed in Nov 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 1, 2022
Perfect
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BRAHIM
Standard Room
Stayed in Jun 2022
Couples
21 review
4.0/5
Very Good
Posted on Jun 12, 2022
own
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AkramREBAI
Double Or Twin Double Or Twin Standard
Stayed in Aug 2024
Couples
6 review
3.7/5
Posted on Sep 30, 2024
Bon hotel même il manque un peu d'entretien et de rénovation
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Nanjiqihao
Double Or Twin Double Or Twin Standard
Stayed in Oct 2024
Solo travelers
68 review
5.0/5
Outstanding
Posted on Oct 12, 2024
好的好的好的
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Guest User
Stayed in Jul 2024
Other
2.0/5
Posted on Jul 25, 2024
Nearly a year after the fire, I'd assumed from their website that things would be back to normal. What a fool I was. The restaurant mentioned no longer exists. The bar and lounge have been walled off and it looks permanent. They should change their website. At the moment it's recounting a pack of lies. There is no spa either, not that I wanted one. The faults with the hotel extended to the room. The aircon is still generated from a centralised system which means that when it's hot, every room is using it and there's not enough cold air for the whole hotel. My room was warm for the length of my stay. I even resorted to keeping a shop card in the key to keep the aircon on when I went out. It didn't help. The outside temperature was 36 degrees during the day and I could feel it. There was no hot water for the whole of my stay. I tried every way possible to get hot water even in the middle of the night but there just was never any. Ok, it was hot, so I could put up with it. But why should I? This is an alleged 4 star hotel. Unlike others, I found the hotel clean as was my room. The cleaners were friendly and diligent. I refused cleaning on the second day. I didn't need clean towels! I don't change my towels at home daily! However, the lady pressed a couple of bottles of water on me. These were extremely welcome. The reception staff and the cleaners are what saves this review from being one star. I asked if my freezer blocks could be put in a freezer. That was no problem. The wifi worked flawlessly. Indeed, at Meson Baco next door, where I had a meal, I could still get the hotel WiFi. To sum up, this hotel is not worth 70 quid a night. However, for my own personal needs (fridge in this the room, freezer facilities) it trumps others in Ceuta. It's a dilemma. I could get far better hotels there for less money but this place has things I need. What a dreadful choice.
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Guest User
Stayed in Jun 2024
Family
1.0/5
Posted on Jun 24, 2024
This hotel is one of the worst I've stayed at. Do not book here; there are better options in Ceuta. Issues include: 1. False advertising about parking. 2. Dirty hallways. 3. Hot lobby. 4. Faulty faucet. 5. Broken room safe. 6. Outdated blow dryer. 7. Unhelpful front desk, no hotel receipt. 8. No restaurant or bar. 9. No "Do Not Disturb" sign. 10. First room was dirty and used; staff didn't believe us until shown. 11. Used water bottles in the new room, indicating poor cleaning. I would never recommend staying here.
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Guest User
Stayed in Sep 2023
Other
2.0/5
Posted on Sep 17, 2023
As I walked into the lobby I wondered what the weird smell was that air fresheners were trying unsuccessfully to cover up. I registered and asked about breakfast. "The restaurant is closed". Not a word about its having burnt down. I eventually realised from reading the previous review in German that there had been a major fire and that the sprinkler system had failed. One whole wing of the hotel is closed off. It's extremely annoying that there was no notice given nor any rebate offered. Even worse, they only managed to get the Internet WiFi back up and running on the afternoon of my second day. I had spent a fortune both on roaming fees and in cafés that had WiFi. This is when the lack of even one English-language TV channel on the room became a real pain. The staff saved this review from one star. However, I can't say that I enjoyed my stay and would not book again for the foreseeable future. I'd advise others not to either.
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Guest User
Stayed in Aug 2023
Other
3.0/5
Posted on Aug 15, 2023
Bit disappointing, looks like this was a glorious hotel in its day but has gone downhill a bit. Situated fairly centrally next to the pedestrian strip, it can be walked from the port in 10 minutes or so. Window and blackout curtain did an excellent job of keeping out light and street noise. My room was large, quite large but sort of empty-ish. Huge bed. The floor looked like very nice polished dark wood, but the room did lack some light. Storage space was fine (wardrobe was a weird no-door design.) Bathroom was aging, some of the fittings coming off the wall. Only one small white light in the bathroom, very dark…. Small minfridge which was not working. Wifi worked fine. There was a medium-sized flatscreen, could find only Spanish channels. Was not possible to access HDMI input. Breakfast was OK, fairly average.
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Guest User
Stayed in Jul 2023
Business travelers
4.0/5
Very Good
Posted on Jul 25, 2023
Just about warrants being number 1 rated hotel in Ceuta. Rooms are tidy and well laid out, bathroom nice enough with free toiletries Location is central (as with most hotels in Ceuta) Reasonable selection of food for breakfast Small bar within reception Was upgraded to a nicer room on this visit which did help Just something lacking - not sure what it is I guess if you want a corporate style business hotel then this is the one
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 13, 2023
Right from being greeted by the efficient reception staff to the amazing bar lady who went the extra mile for me, I knew that this was going to be a good stay. Although the staff all spoke good English, they indulged my poor Spanish and complimented me on how good it was. They couldn't be faulted at all. The hotel itself is bright, clean and welcoming. I particularly loved the lifts with their view of the lobby and floors as they went up and down. The room was a little larger than you'd get in a business hotel with ample space for luggage and a spacious bathroom. It was spotlessly clean. One doesn't travel to watch TV, but one English channel would have been welcome. That's my sole gripe but its nowhere near enough to drop a star from the rating. Free WiFi compensated for the TV. Breakfast is extra but it was worth it. A buffet with a large selection of cheeses and meats plus the usual jam, honey and croissants etc. These latter were very good quality. I have no hesitation in recommending this hotel and would stay there again.
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Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 21, 2024
I have been to this hotel with the Imserso, and it is one of the best hotels I have been to, the hotel is impressive, the employees are all very friendly, and the food is extraordinary, I would return to this hotel again, it is in the same center you can go walking to many places, the street is very quiet, it is close to the cathedral, the town hall, the central market, taxi rank, and also close to many buses to get to know the city
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Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 11, 2024
Clean, central hotel, very friendly staff, meals served at the table and very good. Nothing to object. Furthermore, in peak weather it will still be better because improvements are being made. If I had to return to Ceuta, I would repeat, certainly highly recommended