Victoria546211
December 14, 2021
Have charged me twice for the same stay and are refusing to give a refund. I made a booking through Agoda for a one night stay at a cost of £63.65 and paid through Agoda but upon checking in to the hotel I was told I had to pay the hotel directly for my stay. Conveniently, the payment I made to Agoda didn't show as paid on my bank card until the day after my stay so I couldn't prove at the time of check-in I had already paid. After several telephone calls and emails they sent me an email saying they are refusing to refund me and they forwarded me an email which showed my reservation on their system. In this reservation, it clearly states that the hotel would receive £56.16 via V-Payment for my stay. For those who don't know, V-Payment is what merchants such as Agoda use to pay hotels. Agoda was paying the hotel £56.16 for my stay which is the £63.65 I paid Agoda for my stay minus the commission that Agoda keeps. Despite them forwarding me the evidence on their system that clearly states they were being paid via V-Payment for my stay, therefore meaning I should never have been made to pay when checking in, they are still refusing a refund. I am now having to put a chargeback claim through my bank which could take up to 4 months to resolve... Avoid this place as they may steal from you too.