Hotel Rural Solar Das Arcadas

Amazing staff, great breakfast with a lot of things to choose from, clean rooms and amazing surroundings with a salt water pool that is amazing. We booked a kayak tour in the hotel as well, and you can book other activities too. We stayed in a normal room but you can also stay in a bungalow.

The hotel seems to be calm. On arrival, everything went well. We were warmly received but during our stay, a perfectly normal incident occurred that escalated and took on unnecessary proportions because the hotel didn't have valid emergency contacts. It is very neat when everything goes well but this is a reminder if anything goes wrong or in case of need, you're on your own. FYI: The fire alarm went off around 5am and no one from the hotel showed up to take action so, we got up and went to the safety rally point as shown on the emergency board. We called and re-called the so called "emergency number" available on the emergency board and no one ever answered. We were forced to call the fire fighters whom, on arrival checked if everyone was alright. They went inside and checked that it was a false alarm because no fire was burning but still they could't enter because the fire central was unreachable (inside the building). Almost at 6, one of the firemen finnaly got an answer from the general hotel number (which we also had unsuccessfully tried) and the responsible said she had taken some pills and she had fallen asleep deeply. At 6:30 ish, the employees stared showing up for work and the responsible person also appeared unpolitelly asking to their guests : "What have you done?!" We found it unacceptable because on the first hand, "We're sorry for what happend" is the answer that we were expecting from the manager. There was NEVER no formal apology for what had happened, the hotel keeps working as if nothing had happend. They have my email address and they haven't even sent me a message just saying : "We're sorry for what happend". We're not mad about the alarm sounding at 5 a.m. It did its jobs. We're just mad about the hotel behavior and the guest management regarding this incident. Unacceptable!