Hampton by Hilton Changsha Xingsha

Hampton by Hilton Changsha Xingsha Reviews

Hampton by Hilton Changsha Xingsha

No.28 Panpan Road, Changsha County, Hunan, ChinaView Hotel Details
Hampton by Hilton Changsha Xingsha
Hampton by Hilton Changsha XingshaHampton by Hilton Changsha XingshaHampton by Hilton Changsha Xingsha
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Hampton by Hilton Changsha Xingsha Guest Reviews

4.9/5
Perfect
2083 review
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(2083)
Positive reviews(2054)
Reviews with photos/video(601)
Friendly front desk staff(295)
Classy environment(270)
Delicious breakfast(269)
Close to airport(39)
Awesome gym(38)
Perfect for business trips(28)
Negative reviews(29)
Guest User
Cozy Double Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Very good, it can be very good
Nabeel ali khan
Cozy Double Room
Stayed in Jun 2023
Business travelers
17 review
4.0/5
Very Good
Posted on Aug 19, 2023
Is one of good hotel brand which I mostly used.
Response from Property: Dear guest, thank you for your choice and sharing. We are honored to be your best choice on your journey. If the hotel is a way of meeting, then the friendship after entering the hotel is truly eternal. Your praise and positive feedback deeply moved us. We hope that in the future, when you choose our hotel, you can give us a perfect five point positive review. We look forward to your next stay and wish you a happy day.
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
3 review
4.5/5
Great
Posted on May 12, 2024
The hotel environment is good, the rooms are clean and tidy, the room layout is reasonable, the breakfast in the restaurant is rich and varied, the front desk service is also very thoughtful, and the guest director will call after checking out, which is very good. I will come again if I have the chance.
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Response from Property: .Thank you for your compliments~~Thank you for choosing to stay at Huan Peng Home and giving us the most sincere comments. I hope that the comfortable and cozy space created by Huan Xiao Peng can provide you with a comfortable accommodation environment, a comfortable and relaxing space, where you can rest, recharge, relax your mind and resonate with the perception of life. Thank you again for your five-point praise, and look forward to your next stay. I wish you a happy life and smooth work!
Luguodaminghu
Superior Room (2 beds)
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 10, 2024
The hotel environment is good, the service attitude is good, the supporting facilities are OK, there is a gym and laundry room on the fifth floor, which can be used for free, and there are three meals a day, breakfast buffet, which is quite rich. Lunch and dinner are also very good, the price-performance ratio is quite high, it is the first choice hotel for business travelers.
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Response from Property: Hello, dear friend, thank you for sharing and praising, Huan Xiaopeng is really happy. Hampton by Hilton Changsha Xingsha advocates neighborly service, treat each other honestly and help each other like neighbors, and treat partners and guests with the same enthusiasm and simplicity! Serve every customer attentively, so that every customer can feel our sincerity. Huan Xiaopeng will always stick to his direction, work hard, and look forward to seeing you again! Always love you Huan Xiaopeng~ Wish you a smooth journey
Guest User
Cozy Double Room
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The hotel environment and service are good, the waiters are very polite, the facilities and equipment are complete, the breakfast is rich, and I saw that there are special snack check-in points prepared for the holidays. I heard that there are various local snacks, desserts, porridge, etc., which seems pretty good.
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Response from Property: Hello, dear friend. I am very glad that you chose us to accompany you on your trip. Thank you very much for your comments. Huan Xiaopeng has been constantly innovating, hoping to provide every guest with a better hotel experience through warm and meticulous services and more complete facilities and equipment. The hotel provides free parking, free laundry, free gym, free good night porridge, free seasonal fruits and drinks, free luggage storage, no deposit and no room inspection and other thoughtful services. If you like us, please recommend us to your friends. Huan Xiaopeng looks forward to your stay again!
Guest User
Cozy Double Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Checked in on the weekend, got a free room upgrade and a small gift for the kids. The facilities and hygiene are very good, and the breakfast is also good, recommended!
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Response from Property: Dear guest, hello! Thank you very much for staying at Hampton by Hilton Changsha Xingsha. It is the greatest honor for the hotel to receive your affirmation. Every member of Hampton has been committed to serving every friend who stays in the hotel with a friendly, reliable, caring and comprehensive service concept, hoping to make every friend feel the happiness of home. Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. No matter how long it takes, your mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. Your encouragement will surely enable all our employees to better serve every guest. We have been pursuing excellence and constantly improving details. We hope that next time you will have a more satisfactory and surprising stay experience. We look forward to your visit again! Best wishes!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Very satisfied, good service, very good in all aspects. I will come again if I have the chance
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Response from Property: Wow. . Another five-point praise! Thank you for your support and recognition. It is our unshirkable responsibility and constant pursuit to provide you with a clean and comfortable environment. The hotel is not only clean and comfortable, but also has considerate service and high quality. We also have complete supporting facilities, private and safe gym, rich business dining and other supporting entertainment around! Thank you again for your choice and affirmation. Huan Xiaopeng looks forward to your visit again with the expectation of eternal quality!
dragon_0216
Cozy Double Room
Stayed in Apr 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The hotel I chose for a business trip was my first stay. The experience was good, the environment was good, the room was good, the breakfast was rich, the dishes were fresh, and if I didn't have time to eat breakfast, I could take away a breakfast bag, which was very convenient. The service attitude of the hotel waiter was also very good.
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Response from Property: .Thank you for your compliments~~Thank you for choosing to stay at Huan Peng Home and giving us the most sincere comments. I hope that the comfortable and cozy space created by Huan Xiao Peng can provide you with a comfortable accommodation environment, a comfortable and relaxing space, where you can rest, recharge, relax your mind and resonate with the perception of life. Thank you again for your five-point praise, and look forward to your next stay. I wish you a happy life and smooth work!
Guest User
Cozy Double Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The room is very good, the breakfast is rich and delicious, with a variety of options, the front desk service is very good, and the smile is friendly! I will stay here again next time
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Response from Property: Dear friend, hello! Thank you very much for your serious and sincere evaluation. We are very happy to bring you a wonderful stay experience. We will also strive to do better than customers' expectations, make customers more satisfied, and provide customers with more enthusiastic, thoughtful, personalized and humane services. Let our services exceed customers' expectations and let more customers feel our warmth! Huan Xiaopeng is looking forward to your next stay! I wish you a happy life! Happy Huan Xiaopeng
Bge1902
Cozy Double Room
Stayed in Apr 2024
Other
6 review
1.7/5
Posted on Apr 10, 2024
The breakfast is far inferior to other Hilton Garden Inn hotels! And the service attitude of the lady who makes the hotpot is really bad. She doesn't respond when I ask her for food! It's really bad 👎🏻 There will be no next time
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Response from Property: Dear guest, thank you for choosing Hampton by Hilton Changsha Xingsha. We regret that we were unable to provide you with a high-quality hotel experience during your stay. In order to provide healthy and delicious hot breakfast, our ingredients are freshly delivered and handmade on the same day, with rich varieties and nutritious matching. We hope that every guest can experience a fresh, healthy and additive-free diet. There may be shortcomings on the road to providing rich and healthy diets, but Huan Xiaopeng will continue to study, improve and innovate, hoping to do better. Seeing your sharing, Huan Xiaopeng attaches great importance to it and understands the situation as soon as possible. Our wontons are all handmade, and we use authentic and fresh Ningxiang local flower pigs as meat fillings, so our wontons are one of the best-selling breakfasts. It is understood that many guests also chose to eat wontons that day. In order to give guests a better taste, our eldest sister also needs to pay attention to the time during the cooking of wontons. I may not be able to hear your words clearly at the first time. I am really sorry. Afterwards, our eldest sister is also very guilty. Quality service has always been one of the concepts that Huan Xiaopeng attaches the most importance to. We will continue to strengthen training and do our best————Sincerely treat others with joy
Guest User
Cozy Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The hotel is very good, with rich breakfast, and more importantly, lunch and dinner are available, which is quite convenient. The clay pot rice set meal tastes very good. The room is also clean and tidy, and every waiter is very polite.
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Response from Property: Dear guests, thank you for your review of Huanpengjia in your busy schedule. The hotel is a mid-to-high-end business hotel under Hilton, serving the vast number of business travel elites and parent-child families. The layout and facilities of the rooms are implemented in accordance with the requirements of the group. The beds and bedding are Serta standard double-patented mattresses and Carnation bedding. The movable desk is equipped with ergonomic chairs to provide a comfortable office environment beyond expectations; the smart guest control panel can bring you a different and convenient experience. The hotel provides breakfast, lunch and dinner for guests staying in the hotel. There is a laundry room and a gym on the fifth floor that can be used free of charge, which are also very popular with guests. Our growth is inseparable from the support of you and every guest. I look forward to receiving more praise from you next time-Love you Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Very good hotel, came to Changsha to play, friends recommended this hotel. Very good, very quiet environment, convenient transportation, internal facilities are also very complete, the room is very clean.
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Response from Property: Hello, dear friend, thank you for sharing and praising, Huan Xiaopeng is really happy. Hampton by Hilton Changsha Xingsha advocates neighborly service, treat each other honestly and help each other like neighbors, and treat partners and guests with the same enthusiasm and simplicity! Serve every customer attentively, so that every customer can feel our sincerity. Huan Xiaopeng will always stick to his direction, work hard, and look forward to seeing you again! Always love you Huan Xiaopeng~ Wish you a smooth journey
Guest User
Cozy Double Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The hotel is clean and tidy. Meal coupons are provided. The morning class has a rich variety of food. The front desk Xiao Wang checked in very quickly. I will stay here again if I am on a business trip.
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Response from Property: Dear friend, thank you for staying at our hotel and sharing your experience. Huan Xiaopeng also wants to give you a big thumbs up! Thank you very much for your support of our hotel! Each of our employees has received professional training and works very hard to create a better living environment for our dear guests and give you a better living experience. We believe that a good reputation must be recommended by the most sincere satisfaction of the guests. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to improve our services and constantly improve ourselves———Hardworking Huan Xiaopeng
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 16, 2024
The front desk service is good. Xiao Wang and Xiao Peng at the front desk provide warm service and give small gifts.
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Response from Property: Dear friend, thank you for your 5-point praise. Every guest who comes to Hampton by Hilton is our friend. Sincere and loving service is the driving force that we have always pursued at Hampton by Hilton. Hampton by Hilton is also working hard to move forward on the road of intelligent hotels. I hope that Hampton by Hilton will be the most relaxing and comfortable hotel you pass by now and in the future. All friends are here, waiting for your return~~Huan Xiaopeng, who is literary and sensible
Anonymous User
Cozy Double Room
Stayed in Feb 2024
Family
7 review
3.0/5
Posted on Feb 15, 2024
The toilet seat in the room was crooked, and the child bit three large cysts in one night. The coffee machine was temporarily unavailable for breakfast on the first day, saying it was being repaired. The coffee machine was directly torn off the second day. They said it was not repaired. The hotel's unified channel procurement was slow during the Chinese New Year. The yogurt machine was temporarily unavailable the next day. This kind of chain hotel yogurt should be a unified brand box. I was in a hurry to check out, and the hotel said they would respond, but I don't know when they will respond.
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Response from Property: Huan Xiaopeng is very sad to see your comment, and we take your feedback very seriously! Huan Xiaopeng is committed to providing a safe, clean and comfortable environment for traveling guests. The linens in our guest rooms are washed and disinfected in professional and high-star standard hotels and are changed for each guest. The guest rooms are also disinfected regularly. Although we cannot directly find out the specific cause of this incident, Huan Xiaopeng will always adhere to high standards of washing and disinfection, and increase the frequency of room disinfection. The coffee machine is unable to be repaired due to lack of parts and the manufacturer has been on vacation during the Spring Festival. Huan Xiaopeng is very sorry for this, but the hotel has instant and drip coffee for you. Huan Xiaopeng learned that the yogurt happened to be used up when you went downstairs for dinner that day. The colleagues in the catering department also made timely adjustments to this situation. In the future, we will increase the reserve materials in time according to the situation to avoid affecting the dining experience of the guests. Since you were in a hurry to check out that day, Huan Xiaopeng also apologized to you in time and got your understanding. Thank you very much for your support and understanding, and thank you for your timely pointing out our shortcomings. We will continue to improve and hope that Huan Xiaopeng can provide you with a better and more comfortable accommodation experience next time------Striving Huan Xiaopeng