Echarm Hotel (Changsha High-speed Railway Station) Guest Reviews
4.7/5
Outstanding
4520 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4520)
Positive reviews(4430)
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Friendly front desk staff(734)
Convenient location(710)
Easy to get around(650)
Awesome amenities(500)
Close to train station(486)
Classy environment(368)
Many amenities(263)
Delicious breakfast(146)
Negative reviews(90)
Jiming LU
Exceptional Double Bed Room (Comfort Mattress & Deep Sleep)
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 30, 2024
good location, TV is big, we fell asleep with a movie about Neruda.
Response from Property: Dear guest, hello! Thank you for your review! Yishang Hotel (Changsha High-speed Railway Station) advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again at Yishang Hotel (Changsha High-speed Railway Station). Replying person: Front Office Department
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Guest User
Pleasant big bed room
Stayed in Apr 2023
Family
10 review
2.2/5
Posted on Apr 9, 2023
Poor air con, far away from railway, smelly
Response from Property: 尊敬的賓客,感謝您對酒店的點評,對於您在入住期間的經歷,您的寶貴意見我們會告知相關部門,若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉,期待再次光臨!宜尚酒店(長沙高鐵站店),祝您生活愉快!
Anonymous User
Exceptional Double Bed Room (Comfort Mattress & Deep Sleep)
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 21, 2024
goodgood
Response from Property: 尊敬的賓客,您好!感謝您的點評!宜尚酒店(長沙高鐵站店)提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您再次光臨宜尚酒店(長沙高鐵站店)。回覆人:前廳部
Yixiaohanxue
Yixin Twin Room (Comfort Style & Nordic Decor)
Stayed in Nov 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Dec 2, 2023
very good
Response from Property: 尊敬的賓客,您好!感謝您的點評!宜尚酒店(長沙高鐵站店)提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您再次光臨宜尚酒店(長沙高鐵站店)。回覆人:前廳部
Guest User
Yixin Twin Room (Comfort Style & Nordic Decor)
Stayed in Feb 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 11, 2023
good~
Response from Property: 尊敬的賓客,您好!感謝您的點評!宜尚酒店(長沙高鐵站店)提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您再次光臨宜尚酒店(長沙高鐵站店)。回覆人:前廳部
Guest User
Exceptional Double Bed Room (Comfort Mattress & Deep Sleep)
Stayed in Feb 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The front desk staff is very friendly and helpful. The place is clean and tidy. The stay experience is good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-speed Railway Station) advocates "attentive service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to welcoming you again to Echarm Hotel (Changsha High-speed Railway Station). Replying person: Front Office Department
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Guest User
Double Bed Room
Stayed in Feb 2025
Family
5 review
4.0/5
Very Good
Posted on Feb 6, 2025
It's OK. It's close to Changsha South. You can see the hotel when you exit the high-speed rail station. It's convenient and fast. There are specialty restaurants and convenience stores near the hotel, which is very convenient. It is also close to the subway station. You can take the subway directly to Orange Island.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments on the hotel. We are deeply sorry for your experience during your stay. We will inform the relevant departments of your valuable comments. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. We look forward to seeing you again!
The facilities are complete, clean and hygienic. The front desk service is very good. Xiao Peng is nice.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-speed Railway Station) advocates "attentive service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to welcoming you again to Echarm Hotel (Changsha High-speed Railway Station). Replying person: Front Office Department
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Guest User
Exceptional Double Bed Room (Comfort Mattress & Deep Sleep)
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 26, 2025
It's very convenient to go out to the subway entrance. Xiao Li's service is very enthusiastic. There are food and drinks available, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-speed Railway Station) advocates "attentive service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to welcoming you again to Echarm Hotel (Changsha High-speed Railway Station). Replying person: Front Office Department
The room is spacious, hygienic, and the environment is OK. A magnifying mirror can be arranged in the makeup mirror to facilitate women's makeup. Unfortunately, I left too early in the morning and did not have breakfast.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-Speed Railway Station Branch) advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit to Yishang Hotel (Changsha High Speed Railway Station) again. Respondent: Front Office Department
The room is large and spacious, very neat and clean, the front desk is very welcoming, and it is very close to the train station and very convenient! Every time I come to Changsha, I like to stay here on the first day of my return trip. It’s convenient for taking the high-speed rail the next day!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-Speed Railway Station Branch) advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit to Yishang Hotel (Changsha High Speed Railway Station) again. Respondent: Front Office Department
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Anonymous User
Exceptional Double Bed Room (Comfort Mattress & Deep Sleep)
Stayed in Oct 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 17, 2024
For the convenience of taking the high-speed rail in the morning, stay at Yishang Hotel. It only takes 15 minutes to walk to the high-speed rail station. We look forward to the opening of Duhua Road Exit 3 in the future. Xiao He's service is very enthusiastic, thumbs up.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-Speed Railway Station Branch) advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit to Yishang Hotel (Changsha High Speed Railway Station) again. Respondent: Front Office Department
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Guest User
Yiguan Twin Room
Stayed in Oct 2024
Couples
17 review
5.0/5
Outstanding
Posted on Nov 12, 2024
It is very close to Changsha South Railway Station. It is very convenient to travel. The hotel environment and location are good. The front desk staff is friendly and recommended nearby places to eat. All in all, it is a good stay experience.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review! Yishang Hotel (Changsha High-Speed Railway Station Branch) advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit to Yishang Hotel (Changsha High Speed Railway Station) again. Respondent: Front Office Department
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Guest User
Pleasant big bed room
Stayed in Oct 2024
Couples
1 review
1.0/5
Posted on Oct 10, 2024
The location of the hotel is neither awkward nor awkward. It is very difficult to find. It takes ten or twenty minutes to walk. The navigation is from the back. You actually have to swipe your card to enter the hotel lobby. When you ring the doorbell, there is no one at the front desk. The window in the room is also cracked. There is no one outside. It's not visible and the floor is low.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel. We are deeply sorry for your experience during your stay. We are based on the 850 meters shown on the map. You need to swipe your card to enter the lobby because many hotel owners in this building require it. To distinguish and protect your safety, the doorbell just happened to be broken, so you can just knock on the door without your friend at the front desk hearing it. Our hotel is on the 3rd to 8th floors, so the floors are relatively low. We will inform the relevant departments about window problems. We will carry out repairs. Thank you again for your valuable opinions. We will inform the relevant departments. If you come here next time, we hope to book this hotel again and give us a chance to apologize. We look forward to visiting again!
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Anonymous User
Exceptional Double Bed Room (Comfort Mattress & Deep Sleep)
Stayed in Sep 2024
Business travelers
71 review
3.7/5
Posted on Sep 18, 2024
I have always maintained an optimistic and positive attitude when writing reviews, but I have to complain about this store. First of all, I would like to ask Ctrip officials, how do you evaluate the location keyword of the high-speed rail station store? There is a Yishang store at the door of Changsha South Railway Station. Isn’t it the Changsha South Railway Station store with the keyword suffix? Are you just misleading consumers like this? Where is Ctrip’s sense of responsibility? Do you do this just to get customer traffic? The key point is that they are not responsible for pick-up and drop-off. You have to take a taxi to go there in the evening, which is enough for me. Other hotels around have pick-up and drop-off services! The suffix of this store is Changsha South Station Store, but there is still a certain distance, so everyone should be careful! Ctrip. You'd better do more useful work instead of fixing useless things!
I'm quite satisfied with the hotel's cleanliness. Basically, there's nothing wrong with it. I just didn't find a small soap in the room for washing socks. I didn't find it, and there was no hand sanitizer either!
There is nothing special about the service. When checking in, the front desk asked symbolic hello, nothing else.
The environment is just like that. When I checked into the hotel, a stranger asked at the door if I had a reservation. If I didn't have a reservation, I could arrange a low-cost stay. I don't know what happened...
I didn’t get breakfast because I booked it without breakfast. I don’t blame the hotel...
Later, you sent me a message to ask for a good review. I really don’t know where you got the courage to ask for a good review? Yes, when you have time, hotels should always pay attention to the image of the hotel. Wash the staff's work clothes more, pay more attention to the external image at work. When you have time, ask for more, how to serve enthusiastically, thoughtfully and proactively, this is the king of development.
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Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your review of the hotel. As for your experience during your stay, there are almost three Yishang hotels near Changsha South Station. Because they are chain hotels, they all have suffixes behind them. It takes about 10 minutes to walk to the hotel from Changsha South Station. Left and right, the straight-line distance is 850 meters. There is no soap in the room. You can call the front desk to deliver it to you. You said that the front desk uniforms have a poor image, which reflects our shortcomings in employee image management. We will also strengthen the care of employees. We provide training and supervision of decoration to ensure a more professional and tidy image to welcome every guest. We look forward to visiting you again!