The hotel is generally good, with complete facilities, good environment, good location, good hygiene, and many types of breakfast. The problem is that the front desk service still needs to be strengthened.
I booked two rooms for two friends. The total price of the two rooms is about 787. When checking out, my friend requested that the two rooms be invoiced separately. It stands to reason that each room is rounded up to about 393 yuan. But the invoice at the front desk was 339 yuan. My friend didn't know the price, I was not there, and I didn't have time to check it carefully. It was not until a few days later that I rechecked that I found out that the invoice was wrong. Fortunately, Ctrip's official website can still apply for an invoice, so I invalidated the invoice issued by the hotel.
If the tax number is wrong, it is the guest's problem. However, the consumption amount is the information that the hotel has, and this information should be checked by the hotel's front desk. Of course, guests should also be audited. However, as the front desk staff of a four-star hotel, there really shouldn't be a low-level mistake of mistaking the amount of money spent.
Of course, the overall hotel is great! I believe that the front desk staff is also busy making mistakes, and their attitude should be positive and serious. Looking forward to the greater development of the hotel.
Outstanding
363 Reviews