Lavande Hotel (Chaozhou Ancient City Paifang Street Harmonious Yazhu Branch) Reviews
Lavande Hotel (Chaozhou Ancient City Paifang Street Harmonious Yazhu Branch)
Building 1, Hexie Yazhu Residential Community, Chaofeng Road, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Chaozhou Ancient City Paifang Street Harmonious Yazhu Branch) Guest Reviews
4.7/5
Outstanding
1825 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1825)
Positive reviews(1782)
Reviews with photos/video(240)
Friendly front desk staff(154)
Classy environment(150)
Awesome amenities(101)
Easy to get around(99)
Convenient parking(95)
Large rooms(93)
Delicious breakfast(66)
Close to scenic area(40)
Negative reviews(43)
Feng
Standard Room (2 Beds)
Stayed in Mar 2024
Family
1 review
3.0/5
Posted on Apr 8, 2024
It is generally good for the food and service and location is convenient to zhaoshan.
Response from Property: [Free self-service washing machine, dryer, garment steamer, ample parking space] "Dear little host, I am so sad that I did not get your 5-star review. Thank you for choosing and staying at Lavande Hotel, and thank you very much for your room. The facilities and equipment will make you feel like it. Xiaolijia creates healthy sleep. The mousse mattress promotes blood circulation and reduces stress. The benchmark five-star bathing facilities, combined with bathing music, make bathing a pleasant enjoyment. Air purification simulates a forest. Air purification system. Reduce dust, reduce smog, improve air quality, and give you a fresh feeling. Intelligent automatic curtains can control the switch at will without moving around. Smart mode can adjust the room atmosphere to your liking. Bluetooth connection music allows You can relax physically and mentally here. It's really a pity that I didn't get your five-star praise this time. I look forward to your next five-star review.
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2023
Travel with friends
8 review
4.0/5
Very Good
Posted on Sep 13, 2023
设施:OK
环境:OK
服务:OK
Response from Property: [Free self-service washing machine, dryer, garment steamer, ample parking space] "Dear little host, I am so sad that I did not get your 5-star review. Thank you for choosing and staying at Lavande Hotel, and thank you very much for your room. The facilities and equipment will make you feel like it. Xiaolijia creates healthy sleep. The mousse mattress promotes blood circulation and reduces stress. The benchmark five-star bathing facilities, combined with bathing music, make bathing a pleasant enjoyment. Air purification simulates a forest. Air purification system. Reduce dust, reduce smog, improve air quality, and give you a fresh feeling. Intelligent automatic curtains can control the switch at will without moving around. Smart mode can adjust the room atmosphere to your liking. Bluetooth connection allows you to listen to music. You can relax physically and mentally here. It's really a pity that I didn't get your five-star praise this time. I look forward to your next five-star review.
Guest User
Standard Double Room
Stayed in Oct 2024
Family
3 review
3.2/5
Posted on Oct 7, 2024
The hotel service is still good, the facilities are complete, the renovation has taken a long time, and many facilities are on the verge of breaking down. Perfume was sprayed on the entrance to the hotel in the hallway and elevator, and the room had a strong smell. Breakfast has less variety. The purpose of the review is to hope that the hotel management can solve the problem so that future guests can have a better experience.
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Response from Property: Thank you very much for your stay and review! Thank you for your opinion. During your stay, the room was full and there were many tourists. Please forgive me! We will strengthen the improvement of the hotel's software and hardware facilities and service quality. Lavande Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will stay next time Come and have a whole new feeling! Looking forward to experiencing it again!
Heimuheimu
Standard Double Room
Stayed in Oct 2024
Family
3 review
4.8/5
Amazing
Posted on Oct 7, 2024
There are two washing machines (one drum and one pulsator) and a dryer on the top floor of the hotel. It is very convenient to have a clothes drying area.
The front desk was kind and considerate, and they upgraded the room thoughtfully.
If I have to say there is a fly in the ointment, maybe I can't stop eating Teochew delicacies and the toilet is used more frequently... the toilet paper... ran out and was not replenished...
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Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel is refreshing, the rooms are clean and tidy, the cleaning is timely, and the service staff are enthusiastic and polite.
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Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Deluxe Double Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The room was very clean. The lady at the front desk was very nice. She upgraded my room type and gave my children breakfast coupons. The service was attentive. It’s not far from the classics on Pai Fang Street.
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Response from Property: Dear guests: Thank you for your affirmation of us. In order to provide you with a more detailed and thoughtful service experience, we have newly launched the Snail Sleeping System service. Many daily necessities, consumer goods and hotel food orders can be submitted by scanning the QR code on your mobile phone. It will be delivered to your room in the fastest time, so that you who pursue excellence will feel as comfortable and convenient as at home even when you are traveling. Satisfaction only has a starting point and no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day
Xiarenmeiyoudachangtui
Deluxe Double Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The location of the hotel is very good. It is very convenient to go to Paifang Street. There is also a direct bus to the airport nearby.
Facilities: The sanitary ware and bedding are good, and there are also care packages
Environment: The lobby and corridors are very clean
Service: Free breakfast is provided, which is generally okay. Many hotels with the same price do not provide breakfast, which is worth boasting about.
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Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The room is very clean and the transportation location is quite convenient. The bus stop is right at the door and there is a direct bus to the train station. There are plenty of options for eating out not too far away. Breakfast is average
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Guest User
Standard Double Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The service is good and the facilities are also very good. There are automatic curtains, music in the shower area, and the hotel has automatic robot service. I like it and will stay again if I become more fashionable!
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Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The room was upgraded, but it was not much different from the originally booked room. Moreover, the WiFi in the upgraded room was very poor and the bathroom smelled bad. The front desk service was not bad. The location is not far from the ancient city. It only takes 10 minutes to take a taxi to the high-speed rail station. It takes 40 minutes to take a taxi. The price is cheaper after booking.
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Response from Property: Dear guests: Hello! Thank you for your 5-star review! Beautiful time, Lavande Hotel Chaozhou Harmony Yazhu Branch meets you unexpectedly. Thank you for this fate, we will cherish it even more and look forward to seeing you next time! Wish you: be well!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The room is neat, clean, comfortable and breathable. The hotel is located close to the ancient city, has a parking lot, and has convenient transportation. There are many restaurants in the surrounding area with rich choices.
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Response from Property: Dear guests: Hello! The stream is slow and the time is soft. Thank you for your support. We will continue the good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day!
Anonymous User
Standard Double Room
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The room is very clean and very convenient to the attractions. There are also many delicious food around. There are bus stops and QR code scanning bicycles outside the hotel. It is very convenient to travel. It is worth recommending.
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Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Lavande Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!
Anonymous User
Standard Double Room
Stayed in Aug 2024
Family
1 review
2.0/5
Posted on Aug 27, 2024
When I booked a room online, I went to the front desk and was told that it could only be arranged on a floor similar to a darkroom. If I wanted to change rooms, I was told that this was the room type I booked online and I couldn’t change.
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Response from Property: Dear family, I'm sorry that the hotel failed to satisfy you. Xiaofeng has carefully reported your opinions to the relevant leaders. Xiaofeng's leaders also pay special attention to this matter. We will definitely strengthen rectification. Thank you for your suggestions. We look forward to seeing you. Visit again~
Anonymous User
Standard Double Room
Stayed in Feb 2024
Family
12 review
1.0/5
Posted on Feb 4, 2024
The toilet seat is slanted. See the picture for room sanitation and toilet environment. When I asked the hotel for disposable slippers, they said they had run out. The hotel's security level is extremely low, and takeaways can be freely entered and delivered directly to the door of the room. The bath towel is tattered and has raw edges (see picture 3).
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Response from Property: Hello, I am the general manager of our hotel. First of all, thank you for choosing Lavande Hotel Chaozhou Chaofeng Road Harmony Yazhu Branch. Secondly, I am sorry to bring you a bad stay experience. Please allow me to express my gratitude to you on behalf of all the staff of our hotel. We apologize, and we are deeply sorry for the waiter's failure to provide good customer service. We will immediately make rectifications and strengthen relevant training, improve customer service for all staff, and try our best to make our guests' check-in experience satisfactory. We apologize to you again. All the staff of Lavande Hotel Chaozhou Chaofeng Road Harmony Yazhu Store thank you for your support. We hope that you will choose us again in the near future. I wish you a happy life!
Anonymous User
Deluxe Double Room
Stayed in Dec 2023
Business travelers
3 review
2.5/5
Posted on Dec 25, 2023
Key point: Wi-Fi is too slow. Is the Wi-Fi in expensive rooms even slower?
Facilities: It looks good, but the tea cup has tea stains, is dirty, dusty and has no lid. There is a refrigerator in the room. The shower head can only adjust the temperature, not the water pressure.
Soundproofing: It is common for ordinary hotels to have doors that are not soundproofed.
The TV is really too small, has no HD channels, and is very slow to respond.
Service: I asked the front desk for an extra room card to plug in, but they didn't give it to me. They said they needed a deposit. After agreeing to pay the deposit, they said there were too many guests and they didn't have the card? Is it peak season?
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Response from Property: Xiaofeng is very ashamed to have brought you a bad feeling. I will reflect on my faults, draw circles, and strive to win your approval. I must come to Nong often!