We have been staying here for 5 years, since before our daughter went to University of Charleston. We have always had a good experience. There are times when there are a lot of kids sports teams staying, but we’ve never had an issue other than a little noisy in the lobby. They seem to have gotten that under control. The mattresses could use updating. I believe whomever designed the showers, designed them wrong. The staff has always been friendly and helpful. Jerry, the shuttle driver, is the absolute best. He is accommodating and very helpful. He has been employed there for at least the last 5 years. We have used him to go to GoMart Ballpark and the Civic Center (it’s a short walk but it was raining!)