Best Western Charleston Inn

Clean facilities, nice breakfast provided!

The Food was good. The location is fine. Before I book, I did not know it was a motel.

All the staff were very helpful and very nice

Everything is OK. Good location

Nice hotel. Good for the price.

Very clean and friendly

Great location - 10 minutes from downtown and an easy drive. Staff friendly and clean rooms.

I chose this hotel for its location, affordability and ratings. However I was very surprised it received 4 stars. While located on a very busy road, my room was very quiet and clean, with exception of the bathroom. There was mold all around the tub and walls, which was probably attributed to poor circulation. There is no window in the bathroom for fresh air, which I understand is not management's issue but more a building planning problem. However, the bathroom fan was either broken or disconnected. The tub faucet came off in my hand, but I was able to put it back on and had no issue for the remainder of my visit as long as I was careful. The mini fridge's temperature control knob was missing as well. I found the pillows to be hard, which I guess is a personal preference, but several hotels will usually have both hard and soft pillows on the beds to choose from, in my experience. There was a tear in the carpet, which was a trip hazard, so I placed the garbage can over it. The free breakfast had both hot and cold food provided, but the attendant was always in the back room on her phone and I saw someone knock on the door and ask her to please refill the refrigerator with more boiled eggs and yogurt, as it was completely empty. I wanted to report my room issues to management for maintenance, but when I went to the reception desk, another guest was already there, filing a complaint about all the mold in their room as well. I rarely post reviews like this, but I was compelled to, with all the issues I experienced at this location. To be fair, if I could, I would give 2 1/2 stars.