Comfort Suites Charleston West Ashley

Breakfast: Breakfast is frequently praised as great, good, or having a good variety. Some mentions include it being up to par and having delicious food like waffles.(based on 1 review)

First class accommodations. Check in was a breeze and the guest host Siri was delightful. The room was more than very nice with a sitting area, bedroom area, and a very nice bathroom. If there is one complaint, the traffic noise outside the window was a distraction. Perhaps a room on the other side of the building would have eliminated that.

Let me preface this review with the fact that up until this checkout experience we were loving our stay at this hotel. The breakfast selection was good, the heated pool was amazing for my daughter, and the staff had been friendly. I was traveling for work this week so my mom, grandma and daughter came with. Our checkout was scheduled for today, 9/19, at 11am. Due to me working a half day my mom went to the front desk last night around 9pm, we were doing laundry in the hotel facility room so I can check for the exact time, and asked the worker if we could check out of the room as scheduled and hang out at the pool until 1pm when I would get to the hotel to grab them. The worker said not a problem. We never once asked to stay in the room longer and we understood if the answer was no, as that would be company policy, no big deal. Since the answer was yes I loaded the car at 8am this morning and went to work. My mom, grandma and daughter left the room a little before 11 with the few bags they had and went down to the pool. They spoke with a worker who acknowledged they had already checked out and even offered to help fix the keycard if it wouldn’t let them into the pool since our room number was dedicated (I’m assuming). A little after 12:30(again I’m assuming since they were in the water and did not check for an exact time) my grandmother went to the front desk to ask for swim towels to dry my daughter off, there were none in the basket inside the pool room, and was told by the worker that due to them being past checkout they had to leave the premises. My mother called me at 12:55pm and was standing outside the hotel with my 10 month old daughter and grandmother. I did not get to the hotel until 1:36, thank god I was allowed to leave work early today, or they would have been stranded in the heat. Uber was not an option as I had the car seat. My daughter was exposed to this heat for almost an hour because of an mis communication among employees. Again, had we been told no when we asked they would have came with me to work and there would have been no issue. When I arrived at the hotel they began packing up and I went inside to ask for the managers information. The worker at the front desk asked what happened and I began explaining everything. She said I was confrontational in my tone, I’m sure I was when it came to my daughters face being so red from the heat when I got there, but that’s not where the problem was. She told me I was lying and that I had been outside for a while and that my mother and daughter had just walked outside. That she had watched me pull up a long time ago and that they had not been outside for 45 minutes. I became upset saying that she was not actually saying I was lying and explaining that they had been outside there that long and she continued to say I was lying. I told her to check the cameras and left. I came back maybe 5 minutes later to get the general managers name. After she gave it to me she said “and by the way our