Top 5-Star Hotels in Charlotte County

My husband and I returned to celebrate our 30th anniversary after a wonderful stay in July. Our experience could not have been more different. Our stay in July was booked via points and we had a queen room with a lovely bathroom and large fridge. I reserved what I thought was the same room for this trip. We were barely acknowledged as gold member at the check-in desk. We were lead to a tiny room that was absolutely filthy - stained carpets, sticky desk and very dark. We called and they changed our room to across the hall which was just okay. The room was nothing like our summer room (albeit the same description). The bed was a double which they are calling a ”European Queen” - not the same as this summer - with a bathroom that would be too small for a child. A tiny pedestal sink with no counter for toiletries and an outlet hidden behind the towel rack. We could literally barely move in the space. No cleaning service for three days - until we called the front desk and waited two hours for toilet paper and new paper cups for the coffee machine. We were so disappointed. The internet was spotty at best and generally we experience upgraded internet. I think the ”resort” needs to determine if they are a resort or a banquet and conference center. That is where there attention was recently while other couples or families celebrating were left behind. And - please - price these tiny rooms properly - we didn't receive what we had booked. If the resort relies on students to staff the property, close to guests at the end of August. And - end the resort fee after August - one fire pit (while the other is reserved for a wedding) and an indoor pool are standard fare at any Hampton Inn - not resort amenities. We feel like we really got taken for the over $1000 we spent (and that was not eating at the hotel)! It makes us sad as we did have a lovely summer holiday, but we are not sure when we might return.