Pros: The staff were all lovely and helpful. Breakfast was good, with limited fresh fruit and no tomato or cucumber that I recall, but a decent selection and served in a pleasant space. I had a room with a gorgeous view of the cathedral. Cons: This is the most poorly soundproofed room I have EVER slept in. I could hear every word my neighbors spoke and every activity in great detail. It seemed that the guests were having a great stay, but it was a level of familiarity that I found shocking in a hotel of this quality. Things quieted down and I had fine sleep after everyone else fell asleep, but honestly it was a bit much. The lift is tiny. One person and one suitcase if you hold your breath, but I am happy they had one at all.