When checking in, you need to provide a code or QR Code, but no relevant information was provided before. Only a four-digit PIN code was provided, but it was useless.
After that, the customer service provided the check in code and the room door password, but the password lock could not open the door. I contacted the customer service and gave a temporary password, but still could not open the door. Finally, I gave the key code next to the door to get the key to open the door. It turned out to be because The door has a combination lock and a key lock.
The overall check-in process was not fully informed in advance, and the customer service was quite confused about the situation. It took us 40 minutes to check in.
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