TownePlace Suites Chattanooga Near Hamilton Place

Great stay! Room could’ve been cleaned better, just some dusting that’s all. The woman at the front desk was super nice and very helpful! They have bagged breakfast which was great! If we come back to Chattanooga, this will definitely be a stay again for us!

My stay has been more than disappointing, it is down right unacceptable. Checking in I was met with a very rude woman behind the counter who made very unprofessional comments. I booked through ******* and when I came in they tried to charge me a completely different price. I didn't hold back and I made them charge me the correct amount. Coming to our room was initially nice, but we soon found that the bedsheets were stained, the ac barely cooled the room, for a room of four we only had 2 rolls of toilet paper and one trash bag. This wouldn't be so bad but their room service only comes once every 3 days, if you are lucky. Our room service never came on the day they were supposed to, not even a knock on our door. We had to schedule them the next day and we were told that they would come between a certain time in the morning. We made sure we were not in the room before that time and didn't come back until later in the day. After an exhausting day we came back to a room that had not been touched. We decided to call the front desk using our rooms phone, only to find that it did not work. We had to make our way back down and practically begging for them to come up and clean the room. Once they did come we were met with attitude by the cleaning lady. We thought she did a good job at first, but we found out she never even replaced our shampoo and conditioner, only adding water to it. I wouldn't recommend going to the pool at least in the current condition it is in. When you first walk in you are welcomed to a loud screeching fan that fills and echos into the room. you have to talk quite loudly to even be able to hear over it. That's not the only thing you should avoid in the pool. When we first came the pool was closed but then reopened, we were told it was safe to swim, but that was not the case. All of our hair is fried, our skin dried and irritated, and our bathing suits bleached. I have grown up swimming in chlorine pools and I've never had such a negative chemical reaction such as this. I don't recommend using the stairs as it is very much a fall risk. Multiple stairs are broken and showing bare wood, missing the gripping edges. My disabled friend, when going down to let the front desk know about the cleaning not happening, took a nasty fall. All the front desk did was file a report and not do anything to fix the stairs right away. Also letting the desk know our room phone didn't work they did nothing to rectify that either. Their breakfast leaves a lot to be desired. You get two main choices and the rest is packaged milk and yogurt. Their coffees are never refilled and for the size of the hotel it's just not enough. I was able to get maybe 4 oz of coffee when coming early. I definitely recommend staying away from the turkey sausage. Tasting it I could tell something was off right away and I couldn't even eat it. My poor husband decided to try and he has been up all night and day with a stomach ache. Checking out and bringing some of these

We were greeted promptly when we arrived by Danielle, she shared her name in case if there were any needs. We had a a small issue with our room that Danielle went above and beyond to correct. The staff in this hotel are overly friendly and supportive they all go out of the way to ensure your stay is top notch. The breakfast at the hotel was great just the space is tight to get to share it. If there's any negative i have to say is parking is very tight. If you're in town and need a reasonable place to stay with friendly helpful folks this is the one.

Very convenient and attractive property.... pleasant staff...nice room

Staff was very friendly and the rooms were clean and comfortable. Our room had a few things that needed attention: a light or two out, a ceiling repair to be finished, and a broken drain stopper in the bathroom. But overall a very pleasant stay, definitely going to become one of our stop over spots on our road-trips.

Very nice convenient suites with handy full kitchens. Clean. Updated.

Loved the kitchens. Clean and comfortable.

The lady at the front desk was nice, but this hotel is DATED and not the cleanest. The other reviews are dishonest