The high rating that this hotel has is deserved. They are in the process of renovating the rooms. We did not get a renovated room, but a family member did. The renovated room was very nice. But in all fairness our room was nice too. The bed was very comfortable and the room was clean. The public areas of the hotel were nicely decorated. I told a family member that the public restroom was one of the nicest I have ever seen and very clean. The free breakfast was great. It included made to order omelets, potatoes, sausage, bacon, grits, fruit, pancakes, French toast, cereal, coffee, juice and more. The evening reception was well done. It included alcoholic drinks and light snacks such as cheese, crackers, dip, veggies, and hummus. The staff was outstanding. They included Sasha at the front desk and Ms. Barbara in the dining area. Both did everything they could to make our stay a great one. I look forward to returning to this hotel the next time I visit Chattanooga.