Hotels Near Zámek Kinsberg - Starý Hrozňatov in Cheb

The reception was very cold, the service attitude was very poor, the key could not open the door, the second time I went to the reception desk to reset it, I still couldn't open the door. The reception staff didn't believe it, and I couldn't open the door! What is this hotel? The simple value is garbage! difference! difference! difference!

We were very happy to be in this place. We got number 13, London. Excellent decoration, cozy balcony, comfortable bed, room fully equipped: kitchen with cooking pan, teapot, refrigerator, microwave, toaster, dish, washing machine, there is tea, sugar and soluble coffee; in the bathroom heat, spacious, Quality towels, there is a vent; safe, smooth board, tug and even umbrella! It is evident that owners are very concerned about the comfort and comfort of visitors. In the room there is a TV with a lot of channels and the possibility to watch, for example, YouTube. It was very nice! They got a great pleasure! It is nice that the staff speaks Russian. It is very valuable that at Watsap are sent more detailed instructions on how to get to them, get to the room, etc. Recommend!

I have stayed in this hotel after number of years. With my wife, we appreciated all changes in the hotel - excellent food, very friendly employees, Nespresso Tea and Coffee at no cost in our room including mineral water daily replenished. Especially. we loved the breakfast and food. Lovely selection of wines. We were really positively surprised.

This is one of the best hotel of this chain in Marianske Lazne. I would like to mention several main areas…. Room…Spa procedures…Eating. Room…We had an executive suite containing two small rooms with balcony and the bathroom. Rooms were nice, but not everything was working properly. Defect on the floor just behind the main entry doors was quite weird and the first impression was quite bad. It was not possible to manage the Air Condition system directly from the room even though there was some remote control unit on walls. This was second bad impression. There is a large TV in both rooms. Bathroom was nice, quite cold without any floor heating. Towel warmer in the bathroom did not work. Another bad impression. Bed was large enough, mattress was comfortable. But what was really horrible are pillows and duvets, sheets and total bedding full of some artificial not comfortable materials. This was really bad. Spa procedures were just perfect. I enjoyed many of them and always I was satisfied. Nothing to add. Just use them. Eating…We had a half board scheme. There was nothing I was missing during breakfast. Quality of all food was just perfect. Dinners were delicious. Buffet form of dinners is something you really enjoy. General conclusion? This was a really good stay. The staff here is really friendly. Atmosphere of the hotel is very positive. There are several details in the room which need some refurbishment, but the overall service, as I felt it, was above high average. Parking…it is possible to park your car here. There are not many parking slots in front of the hotel, so the service must be reserved in advance.

I spent here only one night at the wonderful Esplanade hotel with the kindest and most helpful staff I have ever met. In the restaurant, lobby and also on the bar. The hotel is very well furnished with great facilities. I took a dinner in the hotel and it was amazing and plentiful. The buffet breakfast was very rich, the breakfast restaurant staff very friendly and attentive to all wishes. The hotel is set among beautiful rocks overlooking the town and the main spa promenade. I enjoyed my stay a lot and look forward to come back!