Residence Inn Buffalo Galleria Mall

Amazing stay, rooms were above average and staff was first class and helpful.

The Cleanliness Of The Room & The Friendliness Of The Staff Gave It A Real Right At Home Feel That I Thought Was Major And Because Of This I Will Be Bokking To Stay At Again In The Near Future.

It takes me a lot to write a bad review, but this place is worse off than a motel 6. I’ve travelled the world many times, and stayed at many hotels, this one is by far the worst. Check in - ZERO eye contact, the woman checking us in literally didn’t even look at us or acknowledge us. She seemed more interested in her phone. Making small talk didn’t help, this employee was clearly unhappy to be getting her pay check. Zero acknowledgement of status, which, to be honest was secondary to just being a human and acknowledging the person on the side of the counter. The room - best way to describe it, lipstick on an extremely worn down and dirty pig. The room is made to look nice, but take a better look anywhere and the place is filthy. Should have known by all the garbage strewn out around the outside, and the garbage bag ‘leafs’ stuck in the trees. Our shower was hard stop, clogged. I had to call the desk at 12am, at which point I was told that I need to call back in the morning. I had to shower, so needed to unclog the 8inch hair ball out of the drain on my own. Disgusting! What a reflection of how poorly maintained the property is, and how little staff care (you mean to tell me that housekeeping didn’t notice any of the times they came to make up the room?! Like many hotels, housekeeping is limited to on request or every second day. I requested housekeeping to clean up the filthy towels after said hair ball extraction, nobody came. Shower curtain stank like mold, no surprise when half of it was sitting in still water. Breakfast - wouldn’t eat it, due to the state of the room bathroom as well as seeing the attendant restock food items without gloves. When I went downstairs to address my concerns, I was told that nobody with authority is available until Monday. This was after watching the front desk clerk waiting YouTube on their phone, volume up, at the front desk, with their feet up on the desk, for a good while until they happened to look up. Perhaps your hotel is so poorly maintained, because your service staff just plainly don’t care. Perhaps the general manager, who is great at writing fluffy, insincere responses to many other posts on this forum should be role modelling a more service orientated approach with his team, not to mention be more visible and available, rather than demonstrate the same behaviours (fluffy posts on trip advisor rather than actioning the myriad of feedback that’s been shared about the state of this hotel. Upon checkout, I was given 250 points from the other front desk agent (technically entitled to this being a bonvoy gold or above - as compensation) and a reminder that as a customer, I can always request a new room. Because that’s exactly what I wanted to hear at the end of the worst hotel stay of my life. I’ll be addressing this with Marriott directly, as well as a call to the NY health commission for the unsafe food handling and unsanitary conditions of the room.

The hotel staff were all terrific; no matter when you walked through the lobby, the front desk always greeted you very warmly. Check in and check out was also very easy. The complimentary breakfast was also very good. The reason for the mediocre review was the condition of my room. I was in the top floor and there were water stains throughout a main drywall seam in the room. Also, cabinets (kitchen and bathroom) seemed as though they were glued together. The shower curtain also was a little less than nice and one of my towels had a long hair on it (I know it was not mine since I am bald). Overall I would try this hotel again in the hopes that it was just my room that needed an upgrade….like I said, the front desk staff were all great.

Customers can't bring their own entertainment device.

Very friendly staff - my only complaint was the $10 per day parking fee

Stayed at many Residence Inns in the past, but we could not get anyone to fix the coffee maker in our suite, tried 4 times over 3 days-phone, in person at the desk- nothing got action. Fitness room flooded from the pool making it unusable. The value proposition for this hotel is to have a working kitchen and they failed

Staff was friendly and helpful

Nice hotel, close by to restaurants, shopping and night life