Quality Inn Buffalo Airport

Nice clean and comfortable and goodquality

This review involves my experience as a park and ride client a the hotel. I did not use their lodging just booked a place to park my vehicle ewhile away on a trip. The overnight clerk, whose name was Kara, was the most despicable customer service individual I have encountered in life, and I am 66 years old. I arrived at 545am, and there was no one at the counter, just a few hotel guests milling about the lobby. With my plane departure time getting ever closer, this Kara finally shows up around 605am, not even an apology for my wait, then proceeds to berate me for entering the wrong arrival time on my reservation (I inadvertently punched in a noon arrival my bad). Her attitude and demeanor was so off putting so I simply asked, "have I upset you in any way?" in a calm voice. At that point she screams at me that she is cancelling my reservation and orders me to leave. I ask if I will be given a refund (the fee was prepaid), she refuses to answer and just keeps screaming "LEAVE!". A young security guard shows up out of nowhere and says the authorities will be called unless I leave immediately. I stand my ground and keep asking the same question, and her reply is the same as she is getting louder and more bellicose. This, all in full view of other hotel patrons watching this entire spectacle. I walk out into the parking lot. At this point my flight is 40 minutes from departure, so I make the instant decision to just leave my vehicle there and walk over to the terminal ( I use this park and ride all the time because it is steps from the airport and no need to bother with the shuttle). The next day I call the hotel and speak to the gentleman in charge of the parking. He apologizes for what happened, and from the way he sounded, was already all too familiar with the antics and behavior of this Kara who apparently has bullied other patrons in the same manor. My vehicle was there and intact upon my return, although during my time away I can admit I was stressed as to something that my happen and if my car would be towed or vandalized. Fortunately no issues and I received my value for the fee I paid. I will be emailing the hotel, but as for now, have no plans to patronize them again especially if this hideous woman is still in their employ. To anyone reading this, be forewarned.

unclear parking signs. Reserved area not clearly marked.

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.

Will not be staying here again. The carpet in the room was seriously filthy, corners in the room were dirty with cobwebs, bathroom surfaces were dirty to the touch, and the room smelled like cigarette smoke.

The pillows and blankets were comfortable and the hotel was quiet but the room and hall rugs were old and looked dirty. There is no elevator and I had to bump my suitcase up the stairs. The door to the balcony was unlocked which I didn’t discover until the next day because I didn’t know there was a balcony. The entrance to the building smelled like pot and several people were standing around it when I arrived. The hook for the ironing board was falling off the wall. The air conditioner would not come on the next morning. The front desk person was also the shuttle driver and he was trying to be everywhere at once. The morning person did allow me to check out an hour late which was nice. The employees were helpful. The overall appearance of the hotel was diminished by the dark dirty rugs and the strong odor of pot.

Very close to airport but can't see it from the street.

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

Convenient an accepted late check-in