TownePlace Suites by Marriott Boston Logan Airport/Chelsea

The service attitude at the front desk was very poor. We were not given water at check-in. We only found out about the free water when we went to pay for it at the front desk. I bought two bottles of ordinary mineral water for $7! I booked a 4:20 drop-off service in the morning. The clock in the room showed 4:17 and we went downstairs. We were told that we missed the 4:20 bus and had to wait for the next 4:40 bus. We saw the shuttle right at the door and checked that it only takes 4 minutes to get to the airport. The other party refused to take us on board at that time, with the excuse that we couldn't catch the next bus to drop off passengers at 4:40. Very perfunctory.

The room is quite decent and the sanitary conditions are OK. The hotel is slightly out of the way.

It is not the style of domestic Marriott, it is relatively simple, similar to the level of domestic orange crystals, but the room is clean and comfortable, and there is no problem at all as a temporary accommodation. Guests can park for free, but they need to ask for a parking voucher at the front desk, otherwise they will be considered as illegal parking and towed away. Breakfast is very simple, American cold meal. The traffic nearby is not very friendly, there are many cars and the route is complicated, friends who drive by themselves must check the route in advance, the turning intersection is very close, it is easy to make a wrong turn

Hello Thank you for giving us a comfortable environment, reasonable layout, and high-quality service for us to spend an enjoyable night. We have the opportunity to book a room at your place again, thank you!