Somerset Riverview Chengdu

Somerset Riverview Chengdu Reviews

Somerset Riverview Chengdu

No. 1, Section 3 of South Renmin Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaView Hotel Details
Somerset Riverview Chengdu
Somerset Riverview ChengduSomerset Riverview ChengduSomerset Riverview Chengdu
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Somerset Riverview Chengdu Guest Reviews

4.6/5
Very Good
1013 review
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1013)
Positive reviews(992)
Reviews with photos/video(312)
Large rooms(128)
Friendly front desk staff(56)
Poor air conditioning(34)
Perfect for families(31)
Close to metro(28)
Great swimming pool(15)
Fantastic river view(11)
Negative reviews(21)
Benny the kid
Studio Executive
Stayed in Feb 2025
Business travelers
42 review
5.0/5
Outstanding
Posted on Mar 4, 2025
I had an amazing stay at Somerset Chengdu last week! The room was spacious and beautiful with newly furnished amenities. The pool and sauna were very comfortable and relaxing. And Kelly’s service was very friendly and caring—I always feel at home when I arrive to Somerset. I wish I could have stayed longer.
Response from Property: Dear guests, thank you for your love and support to Somerset Riverside Chengdu! Your five-star praise makes us full of motivation and hopes that our service can always bring you warmth and comfort like the warm spring sun. Looking forward to your next encounter!
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Guest User
Studio Executive
Stayed in Jan 2025
Other
4 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The front desk staff kelly is too warm! This trip with my mother, When checking in, she also carefully recommend attractions suitable for the elderly and help plan the route. Always smile on the face, patiently answer all kinds of questions. Because of she,this trip got off to a great start, and the favorability went straight to the top!
Response from Property: Dear guests, thank you for staying in Somerset Riverview Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Han Poh Lawrence
Executive Suite - 1-Room (2 beds)
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 5, 2025
Great staff & service attitude. Especially Nancy Gong & Concierge Zhao.
Response from Property: Dear guests, thank you for your love and support to Somerset Riverside Chengdu! Your five-star praise makes us full of motivation and hopes that our service can always bring you warmth and comfort like the warm spring sun. Looking forward to your next encounter!
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Asher@
Studio Executive
Stayed in Jan 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 10, 2025
This hotel is a gem! Its downtown location is perfect. Being in the heart of the city, it offers easy access to everything. I was here to see pandas, and getting to the panda base via subway was a breeze. The front desk staff Kelly are the real stars. They're friendly, knowledgeable, and always ready to assist. Their service made my panda watching trip even more enjoyable. Highly recommended!
Response from Property: Dear guests, thank you for staying in Somerset Riverview Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Guest User
Studio Executive
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 6, 2025
I had an amazing stay at this hotel! The moment I arrived, the friendly staff Kelly greeted me with big smiles, making me feel instantly welcome. The room was not only spacious and clean but also equipped with modern amenities. The hotel's restaurant served delicious cuisine. Moreover, its prime location made it easy to explore the city. I'd highly recommend this place to anyone visiting!
Response from Property: Dear guests, thank you for staying in Somerset Riverview Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Guest User
Executive Suite - 1-Room (2 beds)
Stayed in Jan 2025
Family
1 review
2.7/5
Posted on Jan 6, 2025
Not very happy. Very old settings. Location is not good. Very hard to find food around. Breakfast is very simple and most of the food are basic. And yet expensive. Not worth the value at all. We as a family won't be coming back again and won't recommend. Not impressive at all. Our room's cards uses old technology, that you can't put near your phone or else it will be deactivated. The toilet is not flushing properly and one of the button is not working. Sink water and bathroom water can't flow down smoothly. I think this hotel need to be refurbished.
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Response from Property: Dear guest, we're deeply sorry that our hotel fell short of your expectations. Regarding the location and food, we'll explore ways to improve the dining options and provide better information to guests about nearby food outlets. Our engineering team will take care the issues what guests provide . If you'd like to discuss your concerns further, please don't hesitate to contact us directly. Thank you again for taking the time to share your thoughts.
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Guest User
Studio Executive Twin
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Very professional level hotel, before we arrived, we sent a package to the hotel in advance, the staff was very enthusiastic and responsible for helping us to collect the courier and deliver it to our room when we checked in. I would like to mention the staff Zoey, who was very patient and taught me how to use the shipping software when we left the hotel as we had too many luggage and needed to be sent to another place.
Response from Property: Dear guests, thank you for your stay and recognition. Your affirmation is a great encouragement to us and a reminder to stay in good shape for your next stay. We hope that our service can allow guests to unload their daily tiredness and enjoy a comfortable and relaxing atmosphere. We look forward to seeing you again.
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Guest User
Studio Executive Twin
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
A great stay experience, the hotel room has a washing machine and kitchen, which is very convenient. The front desk is located on the third floor and in the lobby on the first floor, which is very safe. There are security personnel on duty 24 hours a day, and they will help to clean the elevator. The staff were also very enthusiastic, and Zoey was very friendly. She helped me because I needed to book a car to travel to Leshan, and I couldn't communicate with the driver. I asked her to help translate for me.
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Response from Property: Dear guests, thank you for staying at Somerset Riverside Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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LEONtheTRAVELLER
Studio Executive Twin
Stayed in Nov 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Nov 30, 2024
I recently stayed at Somerset Riverview and had a wonderful experience. The room was clean and spacious, providing a comfortable stay with a stunning city view. The night view was especially spectacular. The staff were friendly and always willing to help. Although the hotel is a bit far from major attractions, the local cab service, Didi, made commuting convenient. The hotel also offers a wide range of facilities to keep you entertained, including a huge gym. Overall, I highly recommend Somerset Riverview for a pleasant stay.
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Response from Property: Dear guests, thank you for staying at Somerset Riverside Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Jie L
One-Bedroom Deluxe
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Excellent service! My husband and I stayed in this hotel 10 years ago back in 2014, and now I stay in this hotel for over a month. I just love everything about this hotel, non-smoking, that’s my top priority, you can’t hardly find any hotel in Chengdu that provide this kind of non-smoking in any area. The people are friendly, always :-) everybody. I will always come back to stay here, nowhere else. Kelly and cala are Great workers. And Betty is the cleaner is also so good.
Response from Property: Dear guests, thank you for staying at Somerset Riverside Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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ChuaSan
Studio Executive
Stayed in Oct 2024
Couples
17 review
4.5/5
Great
Posted on Nov 2, 2024
Will choose this hotel again .. walking distance to IFs mall , tianfu square .. even Wide and Narrow Alley and Wuhou
Response from Property: Dear guests, thank you for staying at Somerset Riverside Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Christopher B
One-Bedroom Deluxe
Stayed in Oct 2024
Family
18 review
5.0/5
Outstanding
Posted on Nov 3, 2024
We really like the river view from our room, its so relaxing in the eyes. We also like the gym. The big space of our room and cleanliness is superb. That’s why Somerset Riverview Chengdu is one of our favorite hotel in Chengdu.
Response from Property: Dear guests, thank you for staying at Somerset Riverside Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Guest User
One-Bedroom Executive
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 31, 2024
I went to Chengdu on a business trip and chose Shengjie. The check-in experience was very good. The front desk service was good. I also arranged a river view room for me. The scenery was very beautiful. Kelly recommended a hot pot in less than 5 minutes nearby, which was delicious. After eating the hot pot, I went to Jiuyanqiao for a drink. It was good .
Response from Property: Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
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BobAR
Studio Executive
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Very nice room, great view of the river, close to the main walking street, good service - friendly staff.
Response from Property: Dear guests, thank you for staying in Somerset Riverview Chengdu. Your affirmation is our driving force, we will continue to uphold the excellent service concept to provide you with better service, looking forward to your visit again.
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Kopano Lekhesa
Studio Executive
Stayed in Feb 2025
Solo travelers
8 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Perfect place. The rooms are well equipped and one can cook a meal if they don’t feel like going out to eat.
Response from Property: 尊敬的賓客,感謝您入住成都盛捷江畔服務公寓。您的肯定是我們的動力,我們會一如既往秉承優秀的服務理念為您提供更好的服務,期待您的再次光臨。
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