Chengdu Xinliang Hotel (Chunxi Road Taikoo Li Branch) Reviews

Response from Property: Thank you very much for your high evaluation and trust in us! We are honored that you experience the friendliness and professionalism of our team and the quality of hotel service. Your feedback is our greatest encouragement. We are proud of the cost-effective price and service quality you mentioned, and will continue to be committed to providing services that exceed our guests' expectations. Looking forward to the next encounter in Chengdu for a more memorable experience. Thank you again for your support, your satisfaction is the driving force for us!

Response from Property: Dear Guest, Thank you very much for your high comments about us and we are glad that you are satisfied with our service and location. Especially the Miri Shopping Plaza and convenient bus connections you mentioned are important factors in making your stay more enjoyable. For hotel guests, convenient transportation and rich shopping options are extremely valuable resources. We are always committed to providing higher quality services and focusing on the satisfaction of our guests. Thank you again for your valuable feedback. In the future, we will continue to optimize our facilities and provide more value-added services to ensure that every guest can enjoy a more comfortable and convenient accommodation experience. Looking forward to the opportunity to provide services to you again, thank you again for your trust and support!

Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy living environment, and enthusiastic personalized service have received high praise from numerous guests. We will continue to work hard and make continuous progress, hoping that the hotel can become your first choice for business travel to Chengdu. Sincerely looking forward to your next stay!

Response from Property: Dear guest, thank you for your warm review and appreciation of the hotel service. We are deeply honored to hear your acknowledgement of flexible service, location, breakfast, and front desk staff assistance. Regarding breakfast bags and Spring Street convenience, we are glad you are happy with these details. We are proud of the assistance requests from the Sichuan Airlines Helpdesk and promise to continue to provide efficient support services. We apologize for your dissatisfaction with not receiving a hotel gift at checkout. It is our policy to offer gifts to guests when certain conditions are met, but it appears that your checkout moment does not qualify for that. To make up for this small regret, we hereby thank you by giving you a complimentary breakfast on your next stay. We hope to welcome you again, when you can expect to enjoy our well-prepared ackBar. In case of inconvenience, we can also express a special gift directly to you. Thank you again for your feedback and look forward to providing you a perfect experience next time.

Response from Property: Thank you very much for your positive comments on our front desk service. We know that your time and experience are of the utmost importance. We are honored by the helpful spirit of our team to make it possible for you to complete your trip when your contact with local tour groups is blocked. As the front office of the hotel, our duty is to ensure that every guest can enjoy convenient and considerate service, because your satisfaction is our constant pursuit. We are deeply pleased to hear that you have left beautiful memories in Ermeishan and Leshan. Every member of our team is dedicated to enhancing the customer experience, and your feedback is not only what keeps us moving forward, but also the highest recognition for us. I hope you can meet beautiful things in the days to come, no matter where you are. If you need any assistance or have any suggestions about our services, please feel free to contact our staff. We look forward to serving you again and making your every stay a part of an unforgettable trip. Thank you again for your sharing and praise. I wish you all the best and look forward to your next visit.

Response from Property: Dear guest, thank you very much for your praise and trust in us! It is great to know that you are pleased with our location, facilities and room environment and in particular have given our service team an extremely high mark. You mentioned that the beautiful scenery you can enjoy is exciting, and we will continue to optimize the room configuration to ensure that more guests can enjoy the beautiful scenery outside the window. Regarding the convenience of using Didi and other travel modes, we always pay attention to and improve the transportation facilities around the hotel, and try our best to meet the travel needs of every guest. Service team members expressed pleasant surprise and promised to provide quality services as always to help you have a more pleasant stay experience. Thank you again for your choice and valuable feedback, and look forward to your visit again and experience more extraordinary experiences.

Response from Property: Thank you very much for your good comments and feedback! It's great to learn that our convenient location makes your trip convenient. As your front office manager, I understand that there is one detail that we can further optimize. In view of the distance you mentioned between our hotel and major shops and tourist areas, we are planning to launch a brand-new service, namely the introduction of hotel through train, to make it easier and faster for everyone to shuttle between the hotel and these destinations. This will ensure that our service is even more warm and attentive on your next visit. At the same time, we will continue to pay attention to and improve other aspects to ensure that every guest can enjoy a flawless stay experience. Thank you again for your valuable comments, and look forward to your next visit, so that we can have the opportunity to provide you with more excellent services and experiences.

Response from Property: Thank you very much for your detailed review. Every guest's feedback is a great asset to us, especially we are honored to be able to summarize the location, design and service of Chengdu Xinliang Hotel so positively. Dear Guest, Your appreciation is the driving force for our continuous pursuit of service excellence. We are proud of the Xinliang Hotel you discovered while exploring Chengdu. In response to this review, we are sincerely delighted, but we also have insight into some promises that we hope to stick to and improve. Although we have provided partition walls, sound insulation facilities to control sound and optimized frequently used audio files to provide a quiet resting environment, we will continue to pay attention to and improve the comfort of all esports dormitories. We value your suggestions and promise that we will work hard to reduce any noise that may disturb your sleep, ensuring you get the best rest every night at Xinliang Grand Hotel. The check-in experience is crucial for every traveler who travels far. Your satisfaction is the highest honor of our work. In terms of loyalty programs, although we did underestimate the expected demand for the first weekend, it is our consistent commitment to providing free breakfast to all Royal Diamond members. We are actively optimizing the booking process and resource allocation to ensure that every traveler who experiences Xinliang Hotel can enjoy this benefit. We deeply apologize and sincerely apologize for the failure to provide breakfast in time. We cordially welcome you again and look forward to seeing you again in a home-away environment. Your choice again is the greatest recognition of our service. At the same time, feel free to contact us if you have any further suggestions or needs about our services or facilities, and we will be happy to help you. Looking forward to bringing you an unparalleled stay experience again on your upcoming trip.

Response from Property: Thank you very much for your good comments. We are glad that you are satisfied with the location, staff service and breakfast facilities. In order to ensure the quality of service, the efforts of each friendly employee are hereby recognized and thanked, and they are invited to continue to maintain a professional and friendly attitude towards every guest. At the same time, we will pay close attention to and continuously improve the quality of hotel facilities, and optimize the breakfast service content to meet the needs of more guests. Looking forward to your visit again and creating more wonderful memories together. Thank you again for your valuable review and wish you all the best!

Response from Property: Dear guest, we are very pleased to receive your positive comments! Thank you for your high recognition of the hotel location and customer service, especially the convenient location and early check-in arrangement you mentioned. Your satisfaction is our greatest motivation. We appreciate your feedback on the extra mineral water and room cleaning experience, and we apologize for not being perfect. Please rest assured that we will continue to improve in the future work, ensuring that we can exceed your expectations from detail to overall service quality. Thank you very much for your valuable comments and support. I look forward to serving you next time and continuing to provide you with an excellent experience.

Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy living environment, and enthusiastic personalized service have received high praise from numerous guests. We will continue to work hard and make continuous progress, hoping that the hotel can become your first choice for business travel to Chengdu. Sincerely looking forward to your next stay!

Response from Property: Thank you very much for your praise and trust! I'm glad to know that you are satisfied with our service and the cleanliness of our rooms. We will continue to work hard to ensure that the service exceeds your expectations every time. If you have any needs or suggestions during your stay, please feel free to let us know, we are always at your service! Thank you again for your praise and look forward to your next visit to create more wonderful memories together. # Quality Service # Cleanliness First # Guest Satisfaction # Looking forward to next visit

Response from Property: Thank you very much for choosing Chengdu Xinliang Hotel. The hotel is located in the center of Chengdu, adjacent to Chunxi Road and Taikoo Li Business Circle. We are very sorry for the hotel signage you mentioned. The hotel is currently optimizing the signage to ensure that guests can easily find the entrance. Some signage may be temporarily missing during the construction period, which may have caused inconvenience to you. We apologize again!

Response from Property: Thank you very much for your recognition of this hotel, especially for the appreciation of the location and bedding. We apologize for the price change you mentioned and for the inconvenience of canceling the reservation. Please rest assured that regarding the price adjustment issue, we have noticed that there may be inaccuracies in the system and have begun to optimize it to ensure that room rates are displayed accurately in the future and avoid similar situations. We look forward to your patronage again so as to have the opportunity to provide you with better experience and service. Once again, I sincerely apologize for any inconvenience and hope to provide better service for your stay in the future and provide you with a perfect experience that avoids mistakes.

Response from Property: Thank you so much for your positive review of us, your satisfaction is our greatest motivation. Regarding the room lighting problem, we have noticed and started to update the room lighting. We aim to complete the lighting upgrade of all rooms before the end of the month to ensure that you can provide a more comfortable accommodation environment. For those who want to improve the dining experience, our chef team is developing more cuisine options, and will also strengthen cooperation with local suppliers to provide more local specialties. Thank you again for your valuable feedback and look forward to your next visit and we look forward to continuing to provide you with an excellent service experience on our next trip.