Comfort Inn Hotels in Chesapeake

The pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

Greeted by receptionist upon entry. Checki n was easy and fast. Only issue was a dead bettle on floor. Breakfast was great nice dinning area.

My husband and I, a retired couple who have been Marriott Platinum members for decades, normally enjoy staying at the host of Marriott properties. This particular stay, however, was absolutely dreadful (and this is the only negative review I've given to this suite of hotels). In fact, the two night stay turned into one because we were so grossed out over the uncleanliness and untidiness, and disappointed at what didn't work. The first issue was the toilet...it ran constantly and apparently leaked b/c there was a consistent pool of water along the base. We could only flush it by lifting the lid and manually pushing down the flap. We found three dirty athletic socks along the perimeter of the bed, and the room simply was dirty. The wi-fi didn't work, the ice machines were out of commission (not one worked!), the pool was closed, and the smell of the property wreaked of disinfectant (what smells were management trying to cover up?). My husband and I were so freaked out that we barely slept...at 3 a.m. on the first night we decided it was best to check out asap even though that set us up for an incredibly challenging day, so my husband went out to speak to the hotel clerk in order to give proper notice. After explaining that we were checking out in a few hours (a day early), my husband started to explain the plethora of problems. The clerk quickly stopped him and said that she was only the night representative and I should email the management (she offered the address). When we officially checked out a few hours later, the new clerk said she was aware of the problems and to expect some type of compensation from management. None was given, which I didn't expect, but it did add insult to injury. There a many Marriott properties in this area and we've stayed at a half-dozen with no issue. I recommend going with the alternative properties, an AirB&B, or VRBO...if you stay here, BEWARE. Our stay was June 14, 2022.

Breakfast is quite satisfactory, there are not many varieties, but some of them have the ability to meet the needs of breakfast; no extra bed, suitable for children, double room suite, two beds are large, each 1.5 meters wide, outside There is also a sofa in the house. If there are too many people, you can take it. There is free parking. The main recommendation is that this hotel has a small kitchen, and the tableware and utensils are complete, you can make some delicious meals yourself.

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.

Hotel was exceptionally clean & staff was very nice & accommodating. However, our room was not ready until after 7:00 pm. I was promised a refund that never happened & have yet to receive a credit for a mystery charge on my card that I did not authorize.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

The clerks were polite and competent. The room was clean. We paid top dollar for a bare-bones experience. There weren't any travel sized shampoo, conditioner, or body wash. They had an unknown brand of particularly harsh product in pump bottles permanently affixed to the shower wall that left my skin dry. The door wasn't tight; it let light in around the perimeter. The shower door wasn't hung correctly, and rolled open until we stuffed a washcloth in to keep it closed. Breakfast was available, but not free. There's plenty of competition nearby, so I'll stay elsewhere next time.