Popular Comfort Suites Hotels in Cheyenne

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Comfort Suites Cheyenne

Comfort Suites Cheyenne

4/595 Reviews
First of all we found out there are 2 Comfort inn and Suites in Cheyenne. This review is for the one next to Warren AFB at 5401 Walker Rd, Cheyenne, WY. *Bottom line-find a different hotel until the major housekeeping logistics issues are resolved.* Corporate needs to step in and help create a manageable system for this hotel. We have never had the problems we encountered. As I read reviews later I saw that our experience mirrored some others. The Good: breakfast was a pretty standard hotel breakfast. The hotel itself was very nice and in good repair and generally clean. Workers were polite and seemed to be trying. It was close to the freeway and Warren AFB The Bad: poor communication. We arrived to check in at 9:45 PM after a 12 hour drive. While in line to check in we found out people had been waiting an hour or 2 for their rooms to be cleaned and ready. We had reserved that afternoon through a third party for a room listed as 3 queens and had called to confirm that we had a room. (Turns out the room would have gotten had 2 queens and a small pullout and should not have been listed as 3 queens.) ***Apparently housekeeping was still cleaning and preparing rooms at 10 PM***. We had 3 kids with us and after waiting a little over an hour we were given a room with a king and pullout slightly smaller than a full size. I think the worker was trying to get us into a room as quickly as she could. We were so tired we just made it work. Later we heard some guests with reservations saying **they were turned away because their room was never ready-this was after 11PM!** In the room there were *no sheets for the pullout, *no pillowcases on any of the pillows, and *no soap and only *one bath towel in the bathroom, so we had to ask for all those things. (There was only makeup remover wipes, 2 conditioners and a half empty lotion for toiletries.) Once we got settled it was fine, but it shouldn’t take 2 hours to check into a hotel. Had we known we would have just camped (we had our gear with us) or gone to another hotel.

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