Shangri-La Chiang Mai

Shangri-La Chiang Mai Reviews

Shangri-La Chiang Mai

89/8 Changklan Rd, Tambon, Chang Khlan, Chiang Mai Province, 50100, ThailandView Hotel Details
Shangri-La Chiang Mai
Shangri-La Chiang MaiShangri-La Chiang MaiShangri-La Chiang Mai
Check available rooms for your travel dates
We Price Match
1 night

Shangri-La Chiang Mai Guest Reviews

4.5/5
Great
301 review
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
Filter by:
Sort by:
All reviews(301)
Positive reviews(289)
Reviews with photos/video(115)
Delicious breakfast(51)
Has facilities for children(18)
Convenient for shopping(13)
Loved the view(12)
Perfect for kids(9)
Average decor(7)
Luxurious(6)
Close to amusement park(5)
Negative reviews(12)
Madame Interpreter’s journal
Deluxe King Room
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Apr 3, 2024
Beautiful place to stay, great varieties of foods to choose for breakfast lunch and dinner. Great service, the hotel staffs are friendly and helpful.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Guest User
Executive King Suite
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on May 2, 2024
Awesome. We have a great time staying there. My kids (2&5) also enjoyed staying there. Warmly welcome by staffs.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Guest User
Deluxe King Room
Stayed in Feb 2024
Family
21 review
5.0/5
Outstanding
Posted on Feb 10, 2024
All service is good the 2 nd floor restaurant and the house keeping are very helpful. Only china kitchen is not good as when we went than the restaurant is empty but they said wait and next time also they say need reservation as they only make the limited food. For pre booking only. So my question is that than why open the restaurant if no have walk-in mentioned there . Other is good service thanks
Response from Property: Dear customers, Thank you for taking the time to comment on your recent stay at Shangri-La Hotel, Chiang Mai. I'm glad to hear that you had a pleasant stay at the hotel. In fact, our unique Shangri-La's heartfelt hospitality and our unwavering commitment to service excellence are key factors that set us apart. At the same time, I have paid attention to your comment. Please rest assured that the matter has been forwarded to our relevant manager for immediate processing. At Shangri-La Hotel, Chiang Mai, our top priority is guest satisfaction, and your comments will help us understand areas that may require our attention. We look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely Gabriele Lombardo General manager
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Family
5 review
3.0/5
Posted on Aug 2, 2024
hotel facilities and decoration very old….we experienced a broken door and a broken toilet，and can hear sounds next door…have to change room. otherwise the service is good.
Nattika
Deluxe King Room
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Good staff with great service mind. I truely happy staying here.
Response from Property: Dear customers, Thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General manager
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 24, 2024
I will stay again for my next trip to Chiangmai. If breakfast - have salmon will be excellent
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Guest User
Deluxe King Room With Pool View
Stayed in Jun 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Jun 19, 2024
When I travel to new place, Shangri- La always my first choose. This hotel is very near to airport but a little far away from city center. Actually this is my favorite location. Very calm to have a good rest. During my stay a lot of tourist from Korea also stay in the hotel, a little nosiy when they had breakfast together. But the service is always reliable. You can get a lot of advise from reciption. For sure if I have opportunity I will try to come again.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
K traveller
Horizon Club Deluxe King Room
Stayed in Jun 2024
Family
21 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Amazing time at the hotel. We have a new born baby so the hotel was very accommodating.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Anonymous User
Deluxe King Room
Stayed in Oct 2023
Couples
16 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Very nice hotel. The room are clean and spacious. Great lobby and service. Bonus points to the concierge who is very helpful
Response from Property: Dear customers, Thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General manager
Guest User
Deluxe King Room
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 12, 2023
Very happy with my stay at the hotel. Location is very good, breakfast fantastic and had very nice dinner buffet. The spa was really good the best massage I had in Chiang Mai. The view from the balcony in my room was great.
Response from Property: Dear customers, Thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General manager
Fanny CF Wong
Horizon Club Premier King Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
We fully enjoy our stay at the Shangri-La Chiang Mai. Our room is spacious and well-equipped, with access to the Horizon Club Lounge. The lobby is grand and elegant. Staff are extremely friendly and helpful. Location is very good, close to the Kalare Night Bazaar. The Ping River is also within walking distance. Buffet breakfast at the Kad Café is delicious and full of varieties. The swimming pool is very big and surrounded by many trees. Overall, it’s a great hotel for a vacation.
Response from Property: Dear customers, Thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General manager
Nyok Leng
Deluxe King Room
Stayed in Jan 2024
Couples
5 review
3.5/5
Posted on Jan 24, 2024
Good location and good breakfast with lots of variety. However, the room furniture is old and worn. Cleaning services was below average - wastepaper basket not emptied when cleaning room and some toiletries not replenished.
Response from Property: Dear customers, Thank you for taking the time to comment on your recent stay at Shangri-La Hotel, Chiang Mai. I'm glad to hear that you had a pleasant stay at the hotel. In fact, our unique Shangri-La's heartfelt hospitality and our unwavering commitment to service excellence are key factors that set us apart. At the same time, I have paid attention to your comment. Please rest assured that the matter has been forwarded to our relevant manager for immediate processing. At Shangri-La Hotel, Chiang Mai, our top priority is guest satisfaction, and your comments will help us understand areas that may require our attention. We look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely Gabriele Lombardo General manager
Anonymous User
Deluxe King Room
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Jul 31, 2023
The staff are good and nice. Good for kids. The pool is big. Parking available. The food are good too.
Fu michael
Premier King Room
Stayed in Dec 2023
Couples
3 review
4.2/5
Very Good
Posted on Dec 24, 2023
This is a good location hotels with east and west view ! So watch in the summer ! You can walk to the night market ! With plenty very dishonest dodo car ! It is shameful to make such beautiful country into a dishonest state !
Response from Property: Dear guest, thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
LAWYONEGILAD
Deluxe King Room
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Exceeds expectations. Luxurious. Spacious beautiful rooms. Great location. Hearthy breakfast.
Response from Property: Dear guest, thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager