The Ritz-Carlton, Chicago

Room is average at best, no luxurious feel as I would expect from RC. Asked for a shaving cream and never got it. Also got DECLINED (for the first time in my life) for 4pm late checkout as a platinum, they only offered 1:30 pm after rounds of negotiations. Have been told that the hotel is busy and late checkout out is subject to availability. However, according to Marriott’s terms and conditions, 4pm late checkout is GUARANTEED for platinum (and above) unless for resort/convention hotels(clearly not the case for RC Chicago). Other reviews suggest similar issue regarding late checkout request, please be aware if you are staying with them. The bellman is pretty helpful though. Already booked my next Chicago trip with Peninsula, will not stay at RC Chicago again (a place where you pay for 5 stars but get mediocre service in return).

One night stay, followed by a full day making use of the conference facilities. I’m a big fan of Ritz Carlton but had not yet visited this Chicago location. It did not disappoint, everything was great from checking in to checking out. Had a great night sleep too.

The Ritz-Carlton Chicago never disappoints. From the moment you walk in, you’re greeted by an incredible staff that goes above and beyond to make your stay unforgettable. The hotel itself is stunning—elegant, warm, and beautifully maintained—and the location couldn’t be better for exploring the city. Whether you’re visiting for business or a weekend getaway, this is one experience you don’t want to miss. Treat yourself—you deserve it.

The hotel is amazing! The location is great, very central to a lot of things. Hotel is walking distance to many shops and restaurants. The hotel has great size gym; I enjoyed the sauna after my work out. Big thanks to Mr. Tony Lytle for checking in on me to ensure my stay is exceptional.

The room was spotless, the staff was incredibly courteous. I don't want to say anywhere else in Chicago

This reservation began with booking myself a nice little getaway weekend to meet some friends for dinner. I treated myself to a mid-tier special suite with an amazing view. When I checked in I was greeted by Agnes who immediately owned my entire experience. I had requested an upgrade if one was available from a baseline of an already amazing suite. She immediately said she wanted to help make my weekend more special, upgraded my suite to a larger space on a higher floor, and sent a bottle of sparkling wine. Agnes shared the perks that were included with the reservation, described the properties amenities and generally created a wow-welcoming experience that one might envision with a world-class hotel. Might expecting and actually receiving are two different things, Agnes made this happen. She cares about her guests and takes pride in working with a top-tier hotel. Her genuine demeanor was brand-ambassador level. The room was absolutely stunning. The views of the Chicago skyline amazing. Housekeeping appeared shortly with turndown service, water, chocolates and an offer for additional towels. Checkout with Karim and Joshua rounded out the kind of hotel stay that everyone should get to experience but few actually will. These folks took a Michigan Avenue evening of rented real estate, and created timeless magic. There might be a newer listing, but elegance and great service are the staples in the fine art of Hospitality. These folks took the time to get it right. Thank you so much for helping to create a wonderful winter weekend in the city. I hope to be back soon! Thank you to this team that works so hard to please your discerning guests day in and day out.