The staff did not recognize my reservation. I'm willing to believe that somehow the hotel did not receive the reservation, although I'm not sure why/how that happened. But even after I showed the reservation to the on-duty staff on my phone and my reservation was confirmed by two separate ******* representatives, by phone, my rate was not honored. Ultimately, the ******* rep agreed to pay the higher rate to the hotel and only charged me the rate that I was promised, so I came out whole and ******* was overcharged. The difference was only $25, but it felt to me like the Motel 6 staff person was being obtuse just to extract an extra $25. From talking with the staff person "Joe," it seems clear this was not the first time this kind of mishap has happened with this property. If I were *******, I would "de-list" (i.e., refuse to list) this property on its app.