Best Western Plus Angel Hotel

Receptionist in the morning was pleasant had issues in the hotel had to check in later . I asked for 2 double rooms which wasn’t actioned . When checking in later in the day after 4pm a different receptionist gave us 2 double rooms however she was not knowledgeable about the area nor if dinner was from the menu or buffet as she didn’t work in that depar**ent ! Miserable girl, hospitality definitely isn’t her forte . Breakfast starts at 8am however the hot breakfast wasn’t laid out till 8;30 and missed our train because of this as we had to rush . It’s imperative breakfast is served at the time stated . Staff were apologetic however this has happened before . Hotel very central and generally very pleasant stay . I would stay again .

Lovely hotel, polite and friendly staff, ample parking, excellent location in the heart of town. Only negative is the stains on the bathroom walls that could easily be removed with a little more attention to detail and the cold tap hardly let out any water. Unfortunately there wasn't any real ale available whilst we were there thus stopping us from enjoying that facility.

Amazing and professional yet personable. We are booked up for another night in January.

just below average but expensive. Very basic breakfast. reception is far away from the rooms. Unfriendly reception staff.

Lots of doors difficult to access, paving between room and main building very rough, no access to reception or front of the lounge due to steps. Staff excellent and couldn't do enough to help. Main problem for me is that I am confined to a wheelchair so notice things which abled bodied people would not notice.

The hotel has started to charge for parking. Money grabbing opportunity and one that will come back to bite.

We stayed here twice within the past week, breaking up our trip from Devon to the East Midlands and back. Usually we stay at the Premier Inn on the outskirts of the town but that was unavailable so thought we'd try somewhere different. My main concern before we left was the parking, as the Premier Inn has a huge, free, car park. However, on both visits, there were plenty of spaces in the reasonably large car park easily accessible from the road behind. Our room was in the main building of what is a very old Hotel. Creaky and sloping in places and a few stairs to negotiate but, as someone who loves history, absolutely fine. The room itself was lovely, well appointed, quiet and cosy. A bit tired in places after almost 300 years but you expect that. The pool was a big draw with my wife and, although small, was clean and well maintained with extra pool towels provided in the room. There is a small gym, also free to guests. I also cannot fault the staff, who were friendly and helpful. The only issue we had was with the dining. The menu was fairly limited with just a few main courses. Also, on our first visit, two of those mains were unavailable when we sat down to eat at the, relatively, early time of 7.15 pm. Namely, fish and chips and steak. On a limited menu two quite important dishes. We were forced to choose the beef burger which was very good but both felt we'd like to have had more choice. On our return visit it was a Sunday and, again, there was little choice. Just roasts really, which was fine. But, having been serving them for lunch, by the evening some of it was a little over done, the potatoes in particular were quite tough. They also forgot the Yorkshire pudding that was on the menu but, to be fair, did apologise and bring out freshly cooked ones very quickly. The beef and the rest of the vegetables were very good. Breakfasts were good. Nothing spectacular but plenty of choice of hot and cold food. All in all, I can recommend this hotel. The rooms were lovely, the staff nice, the pool good and the price very competitive. The car park costs £5 per day but that is offset by the reasonable room cost for, what are, very nice rooms. The meals we had were fine, just that we'd have liked more choice.

Located just off the town centre, within a couple of minutes walk of the main shopping area. Really polite and helpful staff, competitively priced bar prices.

We held our Wedding Reception at The Angel Hotel, Chippenham. The whole event went without a hitch, nothing was too much trouble and the staff could not have been more accommodating. The food was absolutely gorgeous, beautifully presented. All our guests commented on how lovely the whole event was and how smoothly it ran, Thank you to everyone at The Angel