Hotel Royal Florence

Good points: Large room (suite) A/C working well Kettle, cups, coffee sachets (no creamer) in room Staff - young lads & girls - polite, generally speak English, and try very hard - but there is no infrastructure supporting them Chef very good - but lack of necessary ingredients sometimes meant choices not available. Pool bar good (when open) but food not available at pool Bad points: Jacuzzi baths not working - in any room. This was a major disappointment - one reason for choosing this hotel. Many Pool tiles broken Pool waterfall not working Shallow “jacuzzi” in kids pool not working - dangerous holes where jets broken or removed No hot tub in garden (as claimed by some staff) Restaurant not working (at all) - meals only available in reception or covered area next to road Indoor swimming pool not available (not filled in summer) “Minibar” = empty fridge “Superfast WiFi” barely working, cutting off every few minutes in our room Fitness Centre locked Inside bar actually just the reception desk - no beer or other drinks available (except warm bottles of wine) in evening (when pool bar was closed). Not one English-speaking channel on satellite tv 2 safes in room - both not working Room and bathroom telephones not working