Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 7, 2025
Guest User
Everything is good, the food is very exquisite, the sense of ceremony is full, but the food is exquisite, the actual taste and ingredients are ordinary, no merit or fault. The overall experience is affirmed. Before booking, I saw in the comment area that the charge for bringing children is no more than 1,000 yuan per person. When I settled the bill, I was shocked to see the price. One child added almost 4,000 yuan per night. We brought two children and added 8,000 yuan per night, which is equivalent to one night's room rate. I especially want to know if the hotel has always charged this way? We stayed for two nights and added almost 16,000 yuan. The room type we booked on Ctrip did not include dinner. It was simply a big sucker. Just a reference for the Chinese compatriots behind, you don’t have to stay, you can stay. The hotel is OK in all aspects, the public area is pretty, the room is large but lacks design. It’s more homely! But there are few facilities, it’s not suitable for parents and children, and the price discourages parents and children. I stayed in Park Hyatt in Kyoto, Japan, a very good hotel. The children were only charged for breakfast. The cost of the children in the Azuki Seat is too exaggerated. In addition, the Shikotsu Lake next to the hotel is quite beautiful, but the transportation here is really inconvenient. The hotel has a pick-up at Chitose Airport, but it is only at 16:45 in the afternoon, so it is really difficult to connect. We took a taxi because there were few cars at night, and the taxi cost about 500 RMB. A taxi from the hotel to Sapporo JR is about 1000 RMB. Because there is too little information to refer to when booking, I posted the information I originally wanted to know for your reference.
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Price per night from:CAD 1,385
Posted on Jan 20, 2026
Zaipiaone
Here's a review/guide:
1. Honestly, the location is quite remote. The last bus from Chitose Station is at 4 PM. If you're coming from central Sapporo, you'd probably need to leave by 2 PM. I left at 3:30 PM and missed it, ending up paying 14,000 JPY for an Uber.
2. The service, however, was excellent. Upon arrival, they inform you of dinner times, and for breakfast, you can choose between 7 AM or 9 AM.
3. There's also a 9:30 AM shuttle bus to the airport for 1,300 JPY, but it's annoying that they only accept cash. So, I took the free 11 AM shuttle that dropped me off at Chitose train station instead.
4. You can see a picture of the dinner menu (Photo 1). Breakfast is similar to dinner, just without sashimi and with tofu instead.
5. They mentioned a beautiful sunset, but I didn't get to see it. It's probably best to arrive early.
6. There's a pretty lake nearby. I took a quick look in the morning, and I personally think it would make for great photos, especially if paired with the sunset the hotel mentioned.
7. The onsen (hot spring) is private. I didn't try any others, so I can't comment on them.
8. There really are deer nearby! I saw them twice when they drove me to the station in the morning, but unfortunately, the car was too fast for me to get a picture.
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Price per night from:CAD 190
Posted on Apr 13, 2026
PaatBibee
Exceptional Private Onsen & Hokkaido Flavors.
Overall Impression: A perfect blend of convenience and cozy. Despite the bustling atmosphere and classic, dark decor, the private onsen and dining experience make this a standout choice in the area.
Hightlights:
The room: Spacious with beautiful wooden floors and a private outdoor onsen. Soaking in the heat while snow falls is pure magic. Features like the ”His&Her” sinks and an in-room massage chair make our stay more comfortable. All complimentary in the room adds a thoughful touch.
Dining: The buffet offers and impressive variety of local dishes alongside beautifully plated mains. Even when busy, the staff sustematically managed the seating, ensuring we enjoyed the stunning winter views comfortably. The Hokkaido cheese pizza and dessert are absolute must-tries.
Location and Service: Perfectly situated in the heart of the sightseeing district, with famous sweet shop right nearby. The complimentary valet parking and polight, perfessional staff made our stay seamless.
Observations:
Atmosphere: The common areas can feel a bit crowded due to its popularity.
Design: The room interiors are a bit outdated and lean toward very dark tones, and notably, Netflix is not available on the in-room TV.
Note: Windows are fixed; ventilation is managed via the onsen balcony door.
Verdict: Highly recommended for foodies and onsen lovers who want to be the center of the action.
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Price per night from:CAD 468
Posted on Feb 3, 2020
夫君请留步Lake Shikotsu is the northernmost ice-free lake in Japan. It has a charming view. The area of the lake is more than ten times the size of West Lake in our country. It is surrounded by four large mountains and surrounded by virgin forests. There are not as many tourist groups as Lake Toya. It is atmospheric, quiet and beautiful. . It coincides with the opening of Lake Shikotsu Ice Sculpture Festival, 300 yen per person, three minutes walk, worth visiting at night. From the north gate of Sapporo Station, there is a white, blue and green wing bus that can pick you up to the hotel for a fee. The Italian cuisine for dinner is more delicious than I thought. There are eight hotels in total, and each family can reserve two outdoor baths for one hour each. As a hot spring hotel, the full suit of the waiter is a little weird. In fact, the restaurant owner changed his job to provide hotel services. The details are still different from the old hot spring hotel, and they are not listed one by one. A reminder, don’t live in Marukoma at Lake Shikotsu. It’s just a lonely hotel on the westernmost bank. There are dozens of Chinese tourists who flew out during the wing pick-up. There are no Japanese! There are densely packed hotels on the east bank, as well as the Ice Sculpture Festival, the cruise ship dock and the hot spring street to stroll around. If the weather is good, you can enjoy the sunset. To sum up, if Cuiming Pavilion can book the only lake-view hot spring room, it is worth it. If you can't book it, then consider Song of Water. I don't think it is cost-effective near 4k here.
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Price per night from:CAD 479
Posted on Jun 7, 2026
Longbo666This hotel is located right inside the airport terminal, making both domestic and international check-ins and boarding incredibly convenient. There are tons of shops and restaurants too, so you can easily spend an afternoon exploring. If you're bored, you can even watch planes take off and land from the window. For travelers short on time, staying here definitely brings peace of mind.
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Price per night from:CAD 155
Posted on May 22, 2026
Guest UserThe Good:
- Room is big (enough for 3 person).
- Toilet & Bathroom are Separated.
- Have Stove, Microwave oven, utensils, etc.
- Easy to rent car as there are many car rental shops nearby.
- only 1 station from airport.
The Bad:
- No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear.
- The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door.
- There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping.
- No shops nearby that can buy food.
The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone.
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Price per night from:CAD 178
Posted on Feb 27, 2026
はね⟡.·
It was quite a challenge to walk through the snow with my suitcase from Chitose Airport, and it felt a little far, but I was happy with the location as there was a Seico Mart nearby and the room was spacious with plenty of space to spread out my luggage.
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Price per night from:CAD 114
Posted on Feb 21, 2026
BisiligecengbuOut of the three onsen hotels I stayed at in Lake Shikotsu, Suizantei, which is popular online and hard to book, was actually quite average with no scenic views from its onsen. Then there was the extremely overpriced Aigashiro, which was even worse – no service, no ambiance. Marukoma was my last stay and also the cheapest. Reviews online were mixed, but seeing it was a century-old onsen, I wanted to give it a try. Turns out, it was the only one of the three worth visiting. First, the onsen views are the best because of its elevated location. I wouldn't recommend the wild onsen as it's unmaintained and the water is very cold. However, the outdoor public onsen truly offers fantastic views and a great panorama. And the view from the public cafe is incredibly comfortable; just sitting there and daydreaming is a pure delight! The rooms are just for sleeping, small, and without a view, but the previous two hotels weren't any better. Dinner, I think, was decent for the price! The ingredients seemed fresh, and it wasn't as bad as some online reviews claimed! Overall, Lake Shikotsu is worth visiting, and Marukoma is worth experiencing! It's an old brand, and the service is quite good! When we checked in, we casually mentioned needing a taxi the next day, and at breakfast, a staff member came to ask if we needed help calling one! That was really heartwarming! No discrimination whatsoever! The private paid onsen is also good! It's not expensive and I recommend trying it out.
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Price per night from:CAD 96
Posted on May 24, 2026
Guest User
Great location, only a 5-minute walk from Chitose JR Station. The bed was very comfortable and the environment was clean. However, the water from the water heater wasn't hot enough; I hope the temperature can be increased a bit.
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Price per night from:CAD 100
Posted on Oct 26, 2025
Anonymous User
There were washing dryers and irons, and there were sufficient facilities for consecutive nights.
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Price per night from:CAD 66