Hotels Near Salon Garden Event Puerta de Alcala in Cholula de Rivadabia

A little better than the hotel chain, certainly not up to 4 stars in the country, but the environment is relatively good compared to that place, next to the Outlets, convenient to eat. No slippers and toothbrush toothpaste. The biggest problem is that the hot water is too slow for 10 minutes, as if it is only at night and in the morning, the temperature is unstable.

The hotel is very good, at a good price, the detail sometimes is the communication of the details that occur, I asked for a room with 2 beds and they did not give me one, they gave a sofa bed that was not comfortable... In general the hotel is good

I've stayed here several times as I've been coming to Puebla more and more for business. I was there 2 nights this week and the staff was great. I am a Hilton Diamond member and they had good Diamond recognition. They upgraded me to a corner Junior Suite (Room 734) which was great as you had a great view both directions. It was spacious, comfortable and had a desk to work on. The bed was ok and the it had working AC. Although, during the afternoon it really had to push to keep the room at the temperature I wanted. At night it always worked well. It seems like it just struggles when it's the hottest and sunniest during the day. That could be solved if you can open the windows but you can't. The only thing that wasn't working is the fridge. They really really should get them back working. I'm not sure if they don't because of COVID but the fridge didn't work at all. They had a working electronic safe which was convenient. Shower pressure worked well and lots of hot water. The internet speeds weren't that quick but it did work. It seems like they always improve the lobby area. They have a business center and now they have a Starbucks window right when you come in which is nice if you like those drinks. For my Diamond benefit they allow points or a continental breakfast. I choose the breakfast which was eggs anyway you wanted, toast, access to the fruit bar and the various juices and coffee or tea. You can pay 150 pesos more and upgrade to the full breakfast buffet. There is plenty of free parking in their secure parking lot. I requested a late 4 PM check-out as my flight left late but they said the latest I could stay was 2 PM as they needed the room. The front desk staff was polite. When I couldn't get something printed in their business center, they asked me to email it to them and they printed it out for me. On the night I flew in, I was very tired and didn't want to go out and they have room service from the restaurant below. The food is totally decent. They brought it up quickly and you can charge to your room.

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??

This was the hotel we chose for our last night in Mexico. We had a very early flight out of the Puebla airport (Hermanos Serdán International Airport) so we wanted to be close. This hotel had a shuttle that cheerfully ran us over to the airport at 6:15 in the morning. I particularly liked the bathroom. The showed is a glass and tile affair that is quite elegant. One of my colleagues vowed that he was going to redo the bathroom in his house and put in a shower just like the one at the HIT Hotel. If there is any caution about the hotel, it is the price. We paid twice what we would have paid closer to downtown Puebla. I guess they can charge the higher price for the convenience of being right next to the airport. And, truth be told, I was willing to pay it. Another note is that there is a manufacturing plant nearby that apparently is running three shifts. While the bed was very comfortable, the clanking and banging from the factory was a tiny bit annoying while trying to sleep.