Lavande Hotel (Chongqing Longtousi North Railway Station)

Lavande Hotel (Chongqing Longtousi North Railway Station) Reviews

Lavande Hotel (Chongqing Longtousi North Railway Station)

No. 13-3, Building 1, No. 1 Tianxi Road, Yubei District, Chongqing, ChinaView Hotel Details
Lavande Hotel (Chongqing Longtousi North Railway Station)
Lavande Hotel (Chongqing Longtousi North Railway Station)Lavande Hotel (Chongqing Longtousi North Railway Station)Lavande Hotel (Chongqing Longtousi North Railway Station)
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Lavande Hotel (Chongqing Longtousi North Railway Station) Guest Reviews

4.7/5
Outstanding
3526 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3526)
Positive reviews(3441)
Reviews with photos/video(682)
Convenient location(649)
Easy to get around(599)
Friendly front desk staff(535)
Close to train station(272)
Many amenities(184)
Elevator was OK(157)
Delicious breakfast(108)
Perfect for business trips(51)
Negative reviews(85)
tylee
Elegant Double Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Booked 3 rooms with my family before heading to Xi An with train at 7.30am. Perfect location to stay because its very close to the railway station, just have to walk 10 min across the pedestrian bridge to get there. The interior of the room is clean, modern and beds are huge!! Loved it, wish can enjoy a little longer there. They have bathroom music and lavender scent body wash. The staff there were very kind and helpful, it is 24 hrs. The hotel lift is shared with other hotels, just have to be careful if going back alone. Definitely will go stay there again!
Response from Property: Dear guest, thank you very much for your affirmation of our hotel. We will continue to serve you with a customer-oriented attitude and hope that you and your family have a pleasant journey. We look forward to meeting you again and welcome you to visit Chongqing again. We wish you all the best!
TTYL
Elegant Double Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Clean hotel. Location is very good. There is a good 弯炸面 downstairs (not open at night, please go to the correct store)
Response from Property: Dear guest: Hello! Thank you for your affirmation of the hotel! The bustling and busy urban life, constantly rushing between dreams and reality, we hope that our small efforts can bring you comfort. Your satisfaction is the greatest support and encouragement for Xiaoli.
Martha Farquhar
Elegant Double Room
Stayed in Jul 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Convenient for the station. Easier to access than hotels on South side
Response from Property: Dear customer, thank you for your affirmation. We will also adhere to our original intention and provide satisfactory service to more customers. We also look forward to your visit again. Wishing you all the best!
CHOON MING
Deluxe Room (2 beds)
Stayed in Mar 2024
Couples
6 review
4.5/5
Great
Posted on Mar 30, 2024
Great location. Close to airport. Taxi 55 Yuan. Walking distance to ChongQing North Train Station North Entrance. Breakfast available outside hotel. Many restaurants around if you like spicy and red-hot menus.
Response from Property: Dear guest: Hello! Thank you for your affirmation of the hotel! The bustling and busy urban life, constantly rushing between dreams and reality, we hope that our small efforts can bring you comfort. Your satisfaction is the greatest support and encouragement for Xiaoli. We hope to receive your full likes next time~
Tydrande
Elegant Double Room
Stayed in Sep 2024
Business travelers
17 review
3.7/5
Posted on Sep 28, 2024
The room is quite standard, the room is still big, but it is a building shared by several hotels. You don't need to swipe the elevator card, and there are a lot of people. In addition, the towels and bath towels are all frayed, can you at least change them? The shower head is also old and the water is squeaking, it's ok
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Response from Property: Hello dear guest! I'm sorry that I couldn't satisfy you. Because the hotel is in a special location, it is near a high-speed rail station and is located in a complex. Most of the guests who choose this hotel are for the convenience of catching up with their schedules, so the mobility of people is relatively high. We apologize for any inconvenience this may cause you. Xiaoli will also seriously reflect on and rectify the problems you have reported. We also hope that you can give us a chance to make progress. If you have any questions during your stay, you can contact our staff at any time. I wish you a happy life!
DDD0001
Elegant Double Room
Stayed in Sep 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The location of the hotel is very convenient. You can walk to the high-speed rail station. The room is fully equipped. There is a separate laundry room for free. The hotel staff are all very nice and responsive. The breakfast has Chongqing noodles, which is ok. It is very cost-effective.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your encouragement and feedback. Xiaoli is very happy that your review can help Xiaoli grow rapidly. We will stick to our original intention and provide satisfactory services to more customers. We also look forward to your review. Visit again. Wish you all the best!
Guest User
Elegant Double Room
Stayed in Sep 2024
Other
9 review
1.0/5
Posted on Sep 22, 2024
I have stayed in this hotel before and had a good impression. It is close to the North Station, so I booked it long ago. Yesterday, I found that the same room type I booked in advance was 288, and the price on the day was 188-199, and the price difference was almost 100, so I canceled it on the spot and booked it again. During the waiting process, the front desk upgraded the room types of the first two households, but only canceled my room type upgrade rights when it came to me, and gave me the worst end room. I want to ask if Ctrip’s rights are decorations? Don’t say that there are no room types. There are no room types, but they gave people cool upgrades before? Why are they targeting me? 1. This room type is normally more than 200, and the price of 288 I booked is far more than the price difference of 50. But I don’t accept that when I check in normally at the price of the day, the rights are canceled and I am given the worst end room. The price I bought is also 199, and it does not show what the so-called special room type is. 2. The bed sheets were patched and patched again. People who don't know would think that Lefeng has closed down. 3. The room at the end leaked and the carpet near the wall was wet. 4. The clothes drying rod in the shower was rusty and the so-called special music shower in Lefeng was broken. Oka, if you are deliberately disgusting, I will block you permanently. Whoever stays here will be unlucky.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we could not give you a satisfactory stay experience. Xiaoli checked your feedback as soon as she received your comment. If the price changes, you can contact the platform to modify the order at any time. Your original order shows free upgrade rights, but the upgrade rights of your new order are backstage. It is displayed as "Guest Cancelled" because the basic room type you booked has the same location. If you are concerned, you can directly inform our colleagues and we will adjust it for you. Xiaoli also looked at the two guests who checked in in front of you. One of them is a silver card member of Jinjiang and the other is a gold card member of Jinjiang. It is Jinjiang’s unified standard that both guests have room upgrade rights. Our colleagues also mentioned that it was a membership upgrade when they upgraded the guests. Regarding the facilities and hygiene issues, Xiaoli has given feedback to the relevant departments and will make severe criticisms. We will also reflect deeply and make rectifications in a timely manner. If you have any problems during your stay at the hotel, you can contact the staff and they will change your room for you as soon as possible. I wish you a happy life!
Guest User
Elegant Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The lady at the front desk 🧍♀️ is very enthusiastic, the service is amazing, the hotel environment is warm and comfortable, the price is also very good, Chongqing is a very enthusiastic city 🌆, the hotel ~ iced mineral water, iced sour plum soup, Chongqing snacks, all arranged!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your encouragement and feedback. Xiaoli is very happy that your review can help Xiaoli grow rapidly. We will stick to our original intention and provide satisfactory services to more customers. We also look forward to your review. Visit again. Wish you all the best!
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 17, 2024
As a national chain brand, Lavande's service is first of all very good. You were poured plum juice as soon as you entered the door. The aunt in the guest room worked quickly and was amiable. The location of this Lavande is very good. It is next to the North Station and not too far from the airport. There are two subway stations nearby, which is very convenient for travel. There are several 24-hour restaurants downstairs, which are very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your encouragement and feedback. Xiaoli is very happy that your review can help Xiaoli grow rapidly. We will stick to our original intention and provide satisfactory services to more customers. We also look forward to your review. Visit again. Wish you all the best!
Anonymous User
Deluxe Room (2 beds)
Stayed in Sep 2024
Business travelers
2 review
4.6/5
Great
Posted on Sep 17, 2024
The weather in Chongqing is too hot. I found this hotel nearby after leaving the North Station. The room is not bad. The front desk upgraded the room for free. The warm lighting and nice aromatherapy are a plus. Lavande is also a chain. I will choose Lavande when traveling in the future.
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Guest User
Elegant Double Room
Stayed in Sep 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Sep 10, 2024
The location is so convenient. It is just across from the North Station. Whether you are catching a train or going to the city center, the transportation is relatively convenient. After entering the room, the room is clean and comfortable, both the bed and the bathroom. It is also equipped with a laundry room, which is quite comprehensive.
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Guest User
Elegant Double Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The check-in experience was very good. The three of us checked in and they helped upgrade the room type and gave us snacks. The room was spacious and comfortable. They helped solve any problems as soon as possible. When we left the hotel, they also gave us water. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your encouragement and feedback. Xiaoli is very happy that your review can help Xiaoli grow rapidly. We will stick to our original intention and provide satisfactory services to more customers. We also look forward to your review. Visit again. Wish you all the best!
Guest User
Elegant Double Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The front desk lady was very friendly and helped to upgrade the room type. She also stored the luggage for free. The hotel room was also good. You can see the North Station from the room. It is very convenient to travel. Whether it is light rail or high-speed rail, it is only a ten-minute walk. I will choose it next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your encouragement and feedback. Xiaoli is very happy that your review can help Xiaoli grow rapidly. We will stick to our original intention and provide satisfactory services to more customers. We also look forward to your review. Visit again. Wish you all the best!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The hotel is very close to Chongqing North Railway Station, and it takes less than ten minutes to walk to the entrance, which is especially suitable for those who want to catch the train in the morning or evening. The room is very spacious and cleaner than the nearby hotels I have stayed in. The front desk staff is enthusiastic and upgraded our room type for free, which is especially suitable for those with children.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-point review! Xiaoli will continue to work hard to do better, and we look forward to your visit again at any time. Xiaoli feels like a spring breeze when you are with us. We look forward to serving you again. I wish you a happy life and everything goes well!
Guest User
Elegant Double Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The hotel is conveniently located. I stayed there for a few days. The electronic invoice was very convenient and fast to process. The housekeepers and the front desk ladies were very friendly. The room was clean and hygienic. However, the weather in Chongqing was very unfriendly. It was too hot.
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you very much for choosing to stay at Lavande Hotel and leaving your review. Your recognition of our hotel is our greatest encouragement. It is also our wish to provide every customer with a good experience during their stay. We believe that a good reputation must come from the most sincere satisfaction of our guests. Your satisfaction is the best affirmation and incentive for us. We will definitely continue to work hard to better improve our services and look forward to your visit again. I wish you a happy life!