Grapetree Bay Hotel and Villas

WIFI could have been better

This place was exactly what I was looking for. Luxurious but quiet and laid back. The staff was very friendly. The food options were quite good. I would definitely recommend. I was looking to spend 5 relaxing days in paradise and that's precisely what I did

This property is a work in progress. It was abandoned for a long time and recently renovated and revitalized. With that said, it’s in a remote location and it’s a drive to any restaurants, town, and the beach. There is no working elevator so this is not a place for people with mobility issues. The rooms are spacious and most have ocean views. The rooms have digital locks and they didn’t seem the most secure. The main dining area is dated and also outdoor so the wind can be an issue at times. Overall, this resort has potential. The staff are super friendly and helpful.

Extra charge upon arrival.

The property itself was clean, however there was an issue with bugs. A huge bug got into the room and climbed into a corner and turned into what appeared to be a cocoon there was also a small roach in the room. Also there was no one at the front desk after 9p which was very strange as there was no one to help with the issue with the bugs. Staff however during the day was very friendly. The restaurants were very mediocre as far as food quality.

Avoid this hotel at all costs. I didn't have hot water the entirety of my trip. Maintenance simply told me locals don't use hot water. I contacted management, staff and ******* themselves while staying there. No one allowed me to get out of my lengthy non refunable trip. ******* claims they cannot refund or allow me to check out early, the hotel management says refunds or partial refunds are only done by the owner. It's been over a month the owner is MIA refuses to answer phone calls or comminucation by me or *******. They do not respond to ******* messages, direct calls done to the hotel asking for management or the owner etc. They basically take your money and you have no way of contacting them with issues after check in. HOT WATER IS A BASIC AMENITY. It should be provided by the hotel. How are you supposed to enjoy an island vacation when you come back from the beach to a freezing cold shower? Aside from no hot water it should also be noted the "beach" is not swimmable and the front desk staff actually tell you to swim further along the coast as their beach is rocky and dangerous. They are a waterfront property but wouldnt classify it as beachfront when you cannot swim in the beach. I did stay at victoria house the remainder of my trip, they were next to the wonderful rainbow beach and did have very hot water. I suggest staying there instead.

We really enjoyed our stay. Our room was fabulous. Shower and water pressure were not good. Wait staff was slow and took awhile to get food and drink. “Island Time” Food was good but selections were limited. Pool was lovely, but no swim in ocean. Perfect weather!

The receptionist when we arrived was absolutely amazing. She made sure everything we needed was taken care of. She was a joy and a delight. So thankful to have met her. The entire staff was lovely.

Location and view were excellent!