Novotel Bandung Reviews

Name: Novotel Bandung
Address: Jl. Cihampelas No.23 25, Pasir Kaliki, Kec, Pasirkaliki, Cicendo, Bandung City, West Java, 40171, Indonesia, Jl. Cihampelas No.23 25, Pasir Kaliki, Kec, Overseas, Indonesia
Rating: 4.6

Novotel Bandung

Jl. Cihampelas No.23 25, Pasir Kaliki, Kec, Pasirkaliki, Cicendo, Bandung City, West Java, 40171, IndonesiaView Hotel Details

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1 night

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Rooms and Guests

Novotel Bandung Guest Reviews

4.6/5

Great

63 review

Verified reviews

Location4.6

Amenities4.5

Service4.6

Cleanliness4.7

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All reviews(63)

Positive reviews(61)

Reviews with photos/video(11)

Awesome stay(11)

Friendly staff(11)

Clean and tidy(10)

Awesome rooms(10)

Negative reviews(2)

DMBDMB

Superior Twin Room

Family

24 review

5.0/5

Outstanding

Posted on

Stayed here to attend a wedding that was being held at the hotel, all in all happy with rooms and service but to be honest there are better options that have better breakfast and rooms for a better price, if it wasn’t for the wedding I wouldn’t stay here again

Adi88

Superior King Room

Business travelers

7 review

5.0/5

Outstanding

Posted on

stayed 1 night for business trip. stayed in 707. everything was good. the only minus point was the internet signal is always on & off. i thought maybe the room is far out on the corner of the building, so maybe the internet signal couldnt reach our room properly. bf was good. continental + indonesian food mostly. good job novotel. would stay here again for sure.

Response from Property: Dear Mr. Adi88,We very much appreciate your comments regarding your stay at the Novotel Bandung.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Siswanto,Rooms Division Manager

ashaari Mohter

Superior King Room

Business travelers

5 review

5.0/5

Outstanding

Posted on

Nice hotel. Highly recommended. Staff very fast service especially name Fiola. She is very nice. Location strategy and cleanest environment. Will repeat again to this hotel

Response from Property: Dear Mr. Ashaari Mohter,We very much appreciate your comments regarding your stay at the Novotel Bandung.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Siswanto,Rooms Division Manager

Hilmi Mohamed

Superior Twin Room

Travel with friends

1 review

5.0/5

Outstanding

Posted on

Pleasant and great hospitality. The staff is nice and helpful.

Anonymous User

Superior King Room

Family

311 review

5.0/5

Outstanding

Posted on

Rekomen hotel bandung, fasilitas lengkap, kids friendly, booking di trip mayan promonya

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Travelarrr

Superior King Room

Business travelers

11 review

3.0/5

Posted on

Place is decent and ok to live in. Breakfast has limited options and serves the usual food

Response from Property: Dear Mr. Travelarrr,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,Siswanto,Rooms Division Manager

Rohani Ariffin

Superior Twin Room

Family

2 review

3.0/5

Posted on

The hotel was going through renovation works. I asked for non smoking room, but the room smelled of cigarette smoke. Even the corridor smelled of smoke. When I increased the fan speed of the aircon, the smoke smell intensified. I had a hard time trying to sleep. The toilet flush was faulty and continued flushing. The hotel prides itself as an environmentally friendly establishment but when asked to borrow cutleries, the staff informed that they do not loan such items. These practices will encourage guests to use disposables. Breakfast spread was average. Tried to call staff for assistance with luggage for check out but line was busy for 10 min. Brought down luggage on my own for check out.

Response from Property: Dear Mr. Rohani AriffinThank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,SiswantoRoom Dividion Manager

Anonymous User

Superior Twin Room

Couples

1 review

4.0/5

Very Good

Posted on

Good.

Response from Property: Kepada tamu yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bandung. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,SiswantoRoom Division Manager

ardiansyah k dahlan

Superior Twin Room

Family

13 review

5.0/5

Outstanding

Posted on

recomend for short trip to stay here, more promo pls, not only for sunday but also weekend, hopefulylly novotel always success.

Response from Property: Dear Mr. Ardiansyah K Dahlan.,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager

Dechsak Veingchai

Superior King Room

Solo travelers

8 review

5.0/5

Outstanding

Posted on

Facilities are quite old but there is good maintain. Room is cleaning and staffs have good service.

Response from Property: Dear Mr. Dechsak Veingchai, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Saras dewi

Superior King Room

Family

2 review

5.0/5

Outstanding

Posted on

A ver very very pleasent stays. Thank you novote, breakfast juga bisa ditake away karena harus chech out super pagiiiiii 😊😊

Response from Property: Dear Ms. Saras Dewi, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

okky muhammad

Superior King Room

Family

2 review

4.7/5

Amazing

Posted on

Everything fine

Response from Property: Dear Mr. / Mrs. Morisette,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager

Ashauk88

Superior King Room

Family

54 review

5.0/5

Outstanding

Posted on

The room is big and clean. The breakfast has a wide spread of both western and Indonesian food. Good location.

Response from Property: Dear Beloved Guest,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager

Ismail iman

Superior King Room

Family

15 review

5.0/5

Outstanding

Posted on

Very good

Response from Property: Dear Mr. Ismail Iman,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom DIvision Manager

DedyBMJP

Premier Twin Room

Business travelers

5 review

3.2/5

Posted on

the hotel need to renovate

Response from Property: Dear Mr. Haryadi,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRooms Division Manager