Hotel Rancho Luna

Aged housing with lack of hygiene and maintenance, reception at reception without necessary information, lack of supplies, it was not a good experience

The price/performance ratio is very high. It includes three meals a day and a buffet. In a place where supplies are scarce, every meal includes mutton and beef. It’s really great. Drinks are also free. It’s really great. The hotel is right on the beach.

La estancia en Hotel Rancho Luna en la ciudad de Cienfuegos fue decepcionante y dejó mucho que desear. Aunque el ambiente general del hotel podría consider**** regular, varios aspectos críticos necesitan atención urgente. En primer lugar, la limpieza de las habitaciones fue insatisfactoria, con un baño lleno de moho que no solo es inaceptable desde el punto de vista de la higiene, sino que también plantea preocupaciones de salud. Además, el servicio al cliente fue deficiente, mostrando una falta de profesionalismo y una preocupante desigualdad en el trato entre turistas internacionales y nacionales. La relación calidad-precio también fue insatisfactoria, lo que indica que el costo de la estancia no se refleja en la experiencia y servicios recibidos. Es fundamental que la gerencia del hotel aborde estos problemas para mejorar la experiencia de todos los huéspedes. En su estado actual, me resulta difícil recomendar [Rancho Luna] a otros viajeros, especialmente a aquellos que buscan una experiencia sin contratiempos y un servicio de calidad.

It was one of the most beautiful experiences I have ever had, excellent trea**ent, the restaurant is the best, the service in the lobby is incredible, the pool bar has excellent service, the snack bar has excellent service, the beach bar has a very nice view of the sea. with excellent service

The professionalism of the staff at the Playa Rancho Luna Hotel is exceptional. From the first moment you receive a warm welcome from a work team that offers its best smile and attention to those who have just arrived. The relaxed a**osphere of the hotel is ideal to disconnect and recharge your batteries. With impeccable service and a quiet setting by the sea, this place is simply perfect to escape from daily stress and enjoy an unforgettable vacation, even when you come on a business plan. "Shout out to the 'commercial superhero team', who always comes to the rescue when there's a last-minute booking. And to our 'star entertainers', thank you for the guaranteed laughter and your witticisms. A huge thank you to the kitchen team for their delicious dishes, to the brave housekeepers for keeping the rooms spotless, and to the smiling lounge and bar waiters for their constant kindness and, of course, to the 'master management', for leading this team so skillfully and maintaining. everything in perfect order. Thank you for making the stay at the Playa Rancho Luna Hotel such a fun and memorable adventure!" Thank you because we know that you give your best every day you get up and set foot in the hotel!!!

Hotel with very good service. Very pleasant staff, preparing food according to the hotel with a variety of dishes, luxury restaurant service, very charismatic and attentive employees. Good entertainment. I really liked the beach bar with a musical group and the very professional clerk. The rooms were very clean and comfortable. My room had a sea view. Very nice sunset. I always return and will return.

"My experience at the Rancho Luna Beach Hotel has been simply exceptional. From the moment I arrived, the team demonstrated a high level of professionalism and customer service. The facilities are immaculate and well maintained, and the variety of services available ensures "There's always something exciting to do. I especially want to congratulate the staff for their dedication and kindness, they made my stay truly memorable!"

Amazing return visit. On vacation to this resort where I am received with great affection by all the professionals, you can breathe cleanliness, quality in the service, the rooms are very good, comfortable, very clean, the service of 5, very good customer service, hardworking, several offers, the food very The sauces that are prepared are tasty, very rich. I will always return to this hotel. My family loves it and I hope to return soon.

The Rancho Luna Hoy hotel is a big disappoin**ent for any guest who visits it. I have never seen a hotel so destroyed and with so little offer. They still dare to say that it is a resort. When you arrive at the hotel at the reception they don't tell you about any activities within the hotel or even tell you about the specialized restaurant that I don't know if it works. The rooms were super dirty, with the air conditioning also very dirty, the bathrooms with poor hygiene and the curtains falling off and the waitress blaming the maintenance people. The television in the room cannot be seen and for two people who are not couples, a single bed and a single glass, which suggests the lack of supplies. Not to mention the food, little variety and almost raw. In the salon, salcoho is collected in front of the clients. The coffee is served with a ladle and in disposable cups, it seems that there is no coffee maker and the juice glasses are already served in the employee canteen style. Guests watch the show standing because they cannot reach the chairs or tables. The bars were understocked without many cocktail options. With all these problems they sell the hotel abroad in euros with a category that does not correspond and on the hotel page they post photos that have nothing to do with reality and that is the moment when you are disappointed. Cubans pay 7,000 pesos for each night and when they arrive they find something totally different from what they were sold. That is consumer deception. The hotel is about to close or downgrade.