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Wow, this family run hotel surpassed all expectations. We all likened it to a a cross between Sandy Lane, Barbados for the casual friendly factor and Gleneagles, Scotland as it had so much for everyone to do. It is very special indeed. Service is slick and friendly and nothing is too much trouble. The owners can be seen working in the hotel daily so they really have their fingers on the pulse, know every guest and everything that is going on. It is an incredibly well run hotel located right next to the ski lift. Everything is made easy for you. Ski hire in the hotel is exceptional with brand new equipment. You are given your own heated locker for the duration of your stay. Everything is spotlessly clean. We stayed the week before Christmas and whilst there was snow not all the blue runs were open, so skiing was a little limited. We booked a two bedroom family suite and a couple of classic rooms for our parents. The rooms have all been recently renovated. They are modern and comfortable. The two bedroom suite worked really well for us as a family having the two bedrooms, two bathrooms and lounge. Be warned the classic rooms have open plan bathrooms which would not have worked for us but if there is only one person in the room its fine. The hotel has an excellent spa spread over five floors and we made use of it every day. My children loved chilling in the family spa on the swinging chairs and using the sauna and steam room before going outside and lying in the snow. The family pool is glorious and the slides spotlessly clean and so much fun. The adult area is like nothing I have ever experienced before - and I have stayed in a lot of beautiful spa hotels. It is exquisite. I had one of the best facials I have had for a long long time. My skin came out decongested and glowing. Even my eyebrows got plucked to perfection in the process. The indoor outdoor pool in the top floor is very special. The facilities for children (including teenagers ) is superb. My children spent hours in the high tech games room and equally enjoyed the jungle gym in the basement. They were thrilled when they worked out both rooms were connected. Even us adults enjoyed spending time playing on the games. Meal times were a treat. Breakfast is a huge spread with everything your heart could desire ( although my daughter and I did wish they would turn on the cream machine at breakfast so we could have cream with our pancakes…… but maybe its a good thing it is off!) I defy anyone to come home weighing the same as they did at the start of the holiday! Evening meals were included in our package. I was a little sceptical of this thinking the food would not be so good but there was a huge choice, something for everyone from fine dining to comfort food. Everything is cooked fresh and is delicious. Even my vegetarian daughter and celiac mother were well catered for. If what my children wanted wasn’t on the menu, it was not a problem, the chef would make them what they wanted