Do not stay here, bedbugs!!!! On our second night of staying here we discovered a bed bug infestation, forcing us to leave the hotel and all our clothes behind. When we first alerted the hotel the next day they continuously berated us for not going to them straight away despite it being 1am when we first discovered the bugs and not seeing any hotel staff at reception when we tried to find them. The manager, Matt tried to say they have their hours on the check in sheet they provided however it doesnt not say anywhere on this that its open till 4am. The main problem of the bed bugs was trying to be shifted onto us for not alerting them in the middle of the night. The hotel staff further attempted to shift blame onto us, accusing us of bringing the bed bugs in despite the whole ecosystem of bed bugs, babies larve and dead ones under the bed that have clearly been there well before our one night stay. The hotel reluctantly gave us a refund for our stay after we requested it, however they refused any reimbursement for the significant expenses we incurred in dry cleaning and replacing our belongings. This experience has cost us hundreds of dollars in new clothes, additional hotel expenses, and cleaning services. We understand that bedbugs can be an issue in hotels, the disappointment lies in the inadequate response and understanding demonstrated by the hotel staff when addressing the matter. It's essential for establishments to handle such situations with empathy and professionalism, aspects that were obviously lacking in our experience. Save yourself the trouble and money - steer clear of this place
Room was spacious, included hand wash shower gel shampoo & conditioner too. Television was amazing!! Had Netflix Stan & other options not only inclusive of Normal channels. It was particularly clean & had a balcony. Booking over the phone have me the chance to have a better price & I used my credit card details to quickly secure a room & the office was open good hours. The receptionist was nice & very efficient it was all ready when I arrived.
With a stay at this apartment in Gold Coast (Palm Beach), you'll be within a 15-minute drive of Robina Town Centre and Kirra Beach. This apartment is 7.5 mi (12 km) from The Star Gold Coast and 9.3 mi (14.9 km) from Cavill Avenue.
Free self parking is available onsite.
Your apartment features a flat-screen TV. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include a washer/dryer and an iron/ironing board.
Outstanding
4.8/5
Price from
NZD 516
per night
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