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We stayed in a standard studio which was in what seemed to be a renovated block of old units more or less detached from the resort. These apartments are behind the carpark and accessed via a dirty stairway from the back of the carpark. You have to walk back through that same dark carpark to get to the pool which we were very surprised to find considering their 'picture-perfect' website. The room was clean apart from the 5 or so carpet stains (one quite bad) but there were no lamps and the patio was nothing like their photos. The small garden area really was an unkept mess which is not what was advertised. We do not live like this and expected everything to be as suggested on their website. The only plus was that the room was quiet as we faced the suburban street behind the main resort and the staff were very obliging. I would not stay in these the studio apartments again as you really feel detached from the 4-star resort experience we were hoping for. The rest of the resort is very nice and that's where I'd stay if I was to return provided I knew that.

If I had to rate the staff it would be a straight 5/5. Excellent service and so helpful. Room large with a very comfortable king sized bed. Sofa (sofabed) was difficult to sit comfortably on as the cushions seem to have lost all their support. Could have made better use of the space in the room and it would benefit from a lick of paint and some of the furniture repaired or replaced. To be honest when I booked this, I expected roughly what I got, but being on a long trip we have stayed at far better places for less. In both Australia and New Zealand. Final comment, the guest services book, I appreciate you need to advise customers of additional charges for bad behaviour, damage etc but this book just goes over the top about them, in not very friendly language. There's even a bit about EVICTION and a final stern warning, on your way out, about fines if you forget to leave the TV remote!

This was a wonderful find, especially during the busy school holidays, and at a reasonable price. I arrived after reception was closed, but was sent a message on how to obtain the key, then a very detailed note with the key to direct me to my room. The room was very spacious and clean. I immediately noted that the airconditioning was not directly over the bed - which is great for me; also a sliding door to the balcony for optional natural air. There was a microwave, toaster, tea and coffee making facilities. The reception and cleaning staff were very friendly and polite and you felt that nothing was a problem for them. My room had a balcony which was great to sit out on in the evening, and also in the morning having breakfast - with kookaburras coming to sit in the tree opposite. They have a pool, BBQ and an outdoor sitting area. No restaurant on site, but there is one across the road, and Wests Diggers just around the corner in walking distance. A fridge in reception where you can buy some extra milk and some other drinks and snacks if needed. Walking distance to the beach. A lovely restful and happy a**osphere at this motel. I look forward to returning again one day.

I stayed at Beaches Serviced Apartments for three nights. Besides a couple of very minor maintenance issues that I advised the onsite manager of, this was a very enjoyable stay. I was is Apartment 7, which is one Bedroom and all I can say is that it was a beautifully appointed and presented apartment. The kitchen and appliances were all in great condition and good working order. Their were plenty of utensils and tableware. The lounge was very comfortable and the large HD TV was excellent for watching NSW win the 2nd round of the NRL State of Origin. Their was also a TV in the bedroom. It had a large balcony with a table and 4 chairs. Having a washer and dryer was also a great advantage and saved a trip to the local Laundromat. Even though there was a little noise around the pool during the day, the apartments were really quiet at night. The pool was warm and inviting as it is solar heated. With the West Diggers a club just around the corner, it was a great location. I will definitely stay here again when next in Nelson Bay.

What can I say,,,,,what a Great place to stay!!! From check in to check out our stay was awesome 🤩… So close to everything needed for our weekend away.. Rooms clean and tidy, quiet location. Office staff went above and beyond to make our stay memorable.. We will be back

I had booked two nights as the last step in our road trip. I booked based on the photos provided by booking.com and comments made for that motel. We ended up staying the one night and cutting our trip short. Pros: the lady at the reception was friendly, and she rang us to see if there was anything wrong as she had found our key in the key safe. The bed, despite sagging in the middle, was comfortable. Another plus was the location, it was only a short walk to get to the marina, so a big plus for the location. Cons: the room was tiny, someone had obviously smoked on the balcony while the doors were open, which meant the room stank of both smoke and musty. The furniture is dismal, with a garden setting in the room, the rest of the cabinetry is of cheap boards that are screwed into the brick walls, nothing fits, you have to slide your hand behind the cupboard to reach the light switch. The bathroom is so dated I couldn’t bring myself to take a shower (mildew). The carpets throughout the room were filthy I just couldn’t take off my shoes!!! The bedding linen was rough - someone had made the comment that it felt like sand paper ... I concur. I am sorry for the lady that looks after the place, because she was definitely a lovely human being! Pictures are from Room 12 - I can not vouch for the other rooms at this motel.

Easy walking distance to town and restaurants Good apartment with parking. Good pool . Reception staff very friendly and accommodating. Have stayed 3 times now and will return . Recommend for self catering family stays. Kitchen facilities good

Motel is right in the shopping area and there is even a Domino's downstairs. Woolies is a few minutes walk as are the cinema, restaurants etc Checking in was a bit tricky as I don't own a mobile and the reception desk is always unattended. Rang, from a public phone, to get the my unique access code. The security fob was waiting in my room to access the lift after that. Loved the coffee machine in the room ! Could have done with access to a washing machine but there is a laundrette at the Marina across the road. Had the pool to myself a few times. Great views from up there. Only downside was some other guests ignoring the smoke free building rule and puffing on their balconies.