Loved this hotel
Got an upgraded room which had amazing views from the 53 floor
Kitchen is well equipped, pools are lovely and location is close to glink so you can leave the car in the parka Fe
We also used lime bikes to cruise over to main beach and beyond
Located in Gold Coast (Southport), Palmerston Tower on Southport Broadwater is a 4-minute walk from Broadwater Parklands and 6 minutes by foot from Gold Coast Aquatic Centre. This beach apartment is 0.4 mi (0.7 km) from G. R. Thompson Park and 0.6 mi (0.9 km) from Australia Fair Shopping Centre.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and bicycles to rent. Additional amenities at this apartment include complimentary wireless internet access, a picnic area, and barbecue grills.
Featured amenities include luggage storage, laundry facilities, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 18 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided weekly.
I arrived late on a Friday night. Just dropping off to sleep when other guests arrived back and proceeded to make an unholy racket. Not much sleep that night - arrived back Saturday arvo to find the party in full swing - yelling, swearing, banging and loud music continuously but nothing done by management. I left and found alternative accommodation - came back Sunday to return the key and to ask for a refund for the last night which I thought was only fair. The manager said I have to apply through Expedia which I duly did and was refused again. At no time was there any apology or empathy from the manager - they had my money and that was as far as it went. Worst ever accommodation experience and at no stage was my room made up either.
Very Good
69 reviews
4.1/5
Price from
CAD 131
per night
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Room was spacious, clean and seems new. Love the carpark which links straight to lobby.
They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip.
Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day.
We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience.
Other than this, everything else was great!
Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.
The picture does not match the reality, the picture looks like the hotel is very high, is able to see the sea or the city, but in fact the highest only 7 floors.
The most important thing is that at 12 o'clock in the middle of the night, was called up by the fire alarm, panicked and ran downstairs, and finally the hotel checked and found that there was no problem, the hotel did not have any compensation, not even an apology! Worst without one.
Spectacular Ocean Views. Comfort , Cleanliness , Convenience , Car Parking under cover . Soothing sounds of the ocean . Swimming pools -: Heated Indoor . Outdoor tropical setting with Bar B que facilities . Rainbow Lorikeets visit daily on the balcony . No Smoking Property . ( includes Apts , Balcony’s and Common Areas ) Professional Staff .Incredible . Carla , Front Office staff as well and Maintenence staff all wear smiles and attend to your needs to make a holiday at Xanadu enjoyable. Managers Tony and Grace take the award for running the best Beach Resort on the Gold Coast . Congratulations . 10 out of 10 for all stars !! We thank you for making our beach holiday at Xanadu the best weeks of the year . Look forward to our return next year . ️
Location is perfect..the St.James station is about 5 min walk only..shops are all around the hotel.
The breakfast spread was good but one thing they should improve is they should have more Halal options available.
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