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The room is wide and well-served for staff and staff in general. It has a great restaurant and a Portuguese bakery in the annex ( delicious meals). The internet was good.

I spent a week with my family in March o/22. The staff's position is very good. All available with ready-to-date care. I will surely come back and recommend. The only real complaint I had was about the internet, which was quite fluctuating.

It was good

Went to kwee zeen restaurant for buffet dinner last weekend. The buffet spread were sumptuous and a wide variety of choices. The sashimi & prawn were so fresh and generous 😍 (look at the thickness)!!! The service were also excellent especially having the chef Nelson walking around checking the status of the food with us. Highly recommended 👍

Hotel has a private parking including on the daily, located on the sandy tip , near the Bay of São Marcos and the Shopping São Luís , has no pool, the room I stayed was viewed to the Jansen Lagoa, Where I had air conditioning and shower Good breakfast, I arrived early from check in time ( 14:00 hs) without pre-reservation and I was well attended and they made available the early entry.Finally, great cost benefit!

I was hotel second time visit Room can sea view nice Restaurant excellent

These are the things wrong during our last stay at Luzeiros in São Luís, Maranhão: * Check in process: We arrived at 1pm and it took 1 hour to go through the check-in line. Another 25 minutes to actually do the check-in. The reason, you may ask? The attendant kept getting on the phone and going in and out of their office during our interaction. Our room wasn’t ready so we waited another hour. I asked if we had to go back in line to pick up the key. He said now. When we returned, he sent us to the line. * Room: We had the executive suite, so we expected top line service. Instead, we had to wipe down all surfaces once we saw that both night stands has sticky stains on them, from what we think were drinks (we hope so). Every wipe we used ended up brown with dust/dirt. * Front desk service/bellmen service: We asked the front desk if we needed to bring our own luggage and they said no that the bellmen would bring up. We go up to the room to wait. Fifteen minutes passed by. Then thirty. I call the front desk, no answer. I call housekeeping, no answer. I call room service, no answer. I call my aunt to see if she can get a hold of them, so she calls from her own phone. They answer right away. She complains that we still have not received our luggage and that this is outrageous. We received our luggage 5 minutes later. No apologies from the Front Desk. * Elevator: No AC - just two vents blowing hot air as you fight to get your room key to be scanned by the elevator machine so you can press your number. If your card doesn’t work, you have to stand on the side and ask for a new one. * Hallways and public bathroom in lobby: No AC. Just enjoy the walk in these steamy common areas. * Food: We had lunch while we waited for our food. The buffet had left-over, dried up food that had no taste and was chewy. The waiters all congregated around the cash register as people waited in line to pay their checks. When not there, they would run back to the kitchen. I had to go the kitchen to order our drinks. The waiter brought our drinks and never came back. * Room service food: All their appetizers were salty but good. We ordered food with the pre-authorization to charge to our room. One of the attendants forced my husband to pay when she delivered the food. After calling the front desk 3 times to let them know, they finally answered and the issued was resolved. We tried to eat the food but the chicken soup and the strogonoff we’re sour, like they’ve gone back. We ate a little of their white rice and ask for a refund. That took another 40 minutes. We ordered 2 breakfasts orders on our last day for 4 people. I told them on the phone. They sent all quantities for 2 people. I felt defeated so I didn’t have energy to complain. Here are a few of the things that went right: * Laundry service: They were efficient and fast and responsive. * Bartender service in the lobby: The attendant was very nice and service was fast * Housekeeping: I would call every day to let th