Hotels in Lac-Delage

"Beautiful location with a gorgeous view of the lake. Quick check-in. The heater though is so old and makes a loud noise, hard to sleep with that."

"Stayed one night in the cheapest ice room I could find on the 20th anniversary evening. First, the ice hotel is amazing and we loved the fireworks. The ice hotel sleeping experience is well thought out. As you get a big sized well designed traditional hotel bedroom to rest and prepare before and after. The hotel room is big and some half baked attempt at keeping the experience a bit more green than usual; no plastic water bottles - replaced by those awesome water refill station. But you still get these notoriously wasteful soap, shampoo and conditioner tiny bottles. The sleeping bag is surprisingly warm (they recommend sleeping naked in it) and the training is comprehensive. The worse part, thankfully short, is getting in and out of it before and after going to bed. The restaurants are sufficient, but at best pricey subpar copies of more popular restaurants. Minus one star however for the poorly thought out ”spa” experience. How it worked wasn't made entirely clear during ”training” but we were forced to round trip to our hotel room to change into swimsuit and robe. You have to also walk outside for more than you'd want in -25 celcius, dump the towel, boots and robe in a small shack that was supposed to be the sauna (completely cold) and jump in one of the six jacuzzi that is lukewarm at best. Your face quickly freezes and you now have to make the trip back wet. By the time you get back to the hotel room you'll be lucky not to be sick. Minus one star too for the poor treatment of what really should be VIP guests. At twice the price of a 5 stars hotel, you'd expect first class treatment. But ice hotels guests barely get discounts or special privileges so it's a stiff price to pay for the privilege of sleeping in a room that everybody gets to visit for an entry ticket at a tenth of the price. The front desk wasn't even sure at first if we had access to the 20 years anniversary festivities - even though that party meant cancelling the regular activities in the ice hotel bar. Which they managed to ruin for ice hotels guests by only covering the cheaper set of cocktails in the complimentary drink ticket. Finally, minus one star because transportation to and from the hotel is given no thought at all. Even if quite a distance from Quebec city, no shuttle is organized and the taxi or Uber ride is between 60 and a 100$ one way. This is not completely surprising as this region as one of the highest ratio of car per person in the world, but you'd think that with all the tourists flying in Quebec city this would be better organized. Overall, poor value for the money with major missed opportunities to make this experience truly enjoyable by their guests."

"The resort is very new, with friendly staff and good facilities. Although the rooms are not very large, but the layout is very thoughtful. The bed is particularly comfortable. The activity programs are also very attractive."

"Good price for one night. 24h reception is a plus. Microwave in the reception."

"The environment of this hotel is really good. The old forest in the deep mountains is still in the back mountain ski resort by the lake. The environment is beautiful and the air is fresh. The hotel also has hot springs. The restaurant can be called Michelin level"

"I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint. I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure."

"I love this place! It's a total disappointment. I live nearby and I go there for fun. However, the big disappointment is the restaurant La Traite...price, quantity, wine $20 a glass...I would never go back there again. For the rest, what happiness!"

"Hotel not far from the city center, about 15 minutes by car. Clean rooms, although we took a room for 2 days and they never came to clean, but I have found this in all the hotels in Canada. There is also a small heated indoor pool and they provide you with towels at the reception."

"My major complaint is one that is. common with many hotels. That is the concept of not offering housekeeping services unless you are staying 3 nights. I paid 260CAD per night. IMO, getting fresh towels and the garbage emptied should be part of the service. Queuing at the front desk to ask for towels is frustrating. Nice staff and we'll appointed room. The location is in an industrial park. Restos close by but anything of interest requires transportation. It wasn't an awful stay but I don't feel the value for money spent would entice me to return."