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Have stayed in the past, probably 10 years ago now and really enjoyed our stay at that time. So, this time around we were coming for a concert @ ****** Rama and to do a bit of cycling the following day. We booked through ******* but also checked the hotel site and they had no mention of not allowing bicycles in your room. Well to our surprise upon checking in, right at the reception is a sign on the counter, no bicycles allowed. To top it off, if they caught you sneaking a bicycle into the room, they would charge you $250.00. We asked the front desk staff if they had a storage room where we could put the bikes overnight. That was responded with a rather snarky & smirky response of NO. They suggested we leave the bikes on the bike rack outside of the front door overnight, to which I responded, not a chance. To the non cyclist's out there, you would probably say what's all the fuss about with bicycles, well, like many things these days, they aren't inexpensive. My partner spoke to the manager and she got an even nastier reception and response. We wound up going across the road to a small motel, not as nice of a place as Stone Gate but the owner was gracious enough to allow us to bring the bikes in the room. To add to the story, 5 days later, my partner receives a phone call from some rude, obnoxious employee of Stone Gate to discuss our dissatisfaction. Probably due to the fact I gave them a bad review on their Facebook page. The employee was hard to understand, obviously English was not his first language and mentioned that the review would not help their business. A true genius if there ever was one, if you are in the service industry, customer satisfaction is key and if you don't like negative reviews, treat your guests in a more professional manner. Then after a few minute discussion back and forth, he obviously became quite agitated and hung up. Great customer relations on their part. Well, now I will post a bad review wherever and whenever possible and never recommend this business.

The most beautiful thing in this hotel is the pool /hot top and sauna. Pool was big and 8 feet depth and clean, although it wasn’t hot but for me it was warm enough for swimming while my family preferred if it’s more warmer. Hot breakfast was good , having waffles, omelette, French potato and sausage was great for breakfast with fruits, it’s only missing yogurt and some pastries.if those were there the breakfast will be perfect . Room was spacious and clean, and the good thing about this hotel there is no stairs for second level because the property is on slope no need for stairs. Customer service was amazing and professional, responded fast and very helpful when I asked them for a different room than what was chosen for me. Also allowed me to late checkout so we can enjoy the pool as possible. Me and my family liked it very much and would come back again.

Paid $320/night for a room that should have been $135. - Broken furniture - musty old funky smell - rooms are desperate for updating - bed sagged - very noisy AC - loud rattling pipes in the walls when neighbors showered - unwashed dishes in cupboards - mold, earwigs, and spiders in the bathroom - bathroom counter 8” lower than modern standard - carpet made us want to keep our shoes on - front desk staff, while friendly, had no interest in hearing our complaints - no room cleaning service during our stay (COVID is long since done, people). - Feel ripped off and won't ever stay at this hotel again (and maybe no other Best Western Plus now)

I have mobility issues and in all fairness I didn’t disclose this when I booked. Our room 220 and another family looking for 215 had difficulty finding the rooms. We went the elevator to floor 2. There was an L shaped hallway. Finally found a door that indicated where our rooms were. It was approximately 8 steps down to a very small landing and another 3 steps up. Not accessible at all Room was clean and quite nice We had dinner with friends at Fionn’s. Again, there was a ramp to the patio that is made narrow by the bikes in the bike rack. To get into the restaurant, again was 10 stairs up. We waited and the host brought my walker upstairs to the restaurant. Washrooms again down 2 flights of stairs. I had someone carry my walker back down the stairs. Only 2 of 4 of us really enjoyed the meal. The side of beans was hard, steak pie not very hot, Yorkshire pudding and steak wrap is quite cold. Service was not very good. Employees standing around as I waved my hand multiple times to get someone’s attention. Overall, I would not recommend this restaurant.

Nice hotel and great service.

If you are mobility challenged, don't book this hotel through a discount site like booking or priceline. You probably won't get a ground floor room, they can't change it at check in, and there is no elevator. Other than that it was ok. Appropriate for the chain and the price point. The room and breakfast area were super clean. Breakfast was better than anticipated, with bacon and a small omelet. Great amenities in the room-coffee, microwave, fridge, iron/ironing board and a nice wardrobe type closet. My only complaint (besides the second floor room) was that there was only one nightstand. We travel with quite a few electronics and it would be nice to have them bedside. Internet was strong, and the tv cable channels were good. I'm finding that more and more rare as I travel. There's a lot to be said for decent tv when you're on the road! It was easy to find and convenient to food and the ******. Everything is within a 15 minute drive. Lots of free parking on the hotel lot as well. I will likely book again for our ****** trips.

You can stay at a hotel owned by Marriott with confidence The decoration is very new and the facilities are also good There's also breakfast, eggs, bacon, milk The price is also moderate and the price/performance ratio is very high. If you stay in a hotel like this in Toronto, it would cost double the price.