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Very nice hotel and ideally also with children. Entry to the thermal bath was included on the day of arrival and departure. Excellent!

Chambre très cosy et literie impeccable! Matelas très très confortable, 2 lit simple pour un weekend en amoureux c’est étrange mais bon ça c’est bien passé 😊 Salle de bain un peu vieillotte mais le tout très bien entretenu. Personnel de l’accueil serviable et sympathique. Belle vue sur les montagnes et joli balcon. Bon cadeau reçu il y a plus d’un ans on a attendu pour venir mais on a choisi un super weekend car la météo était sublime. Petit déjeuner très bien garni et salle du petit déjeuner très lumineuse avec vue sur les montagnes

The hotel appears to be on a savings spree, with little attention paid to maintaining a guest experience worthy of a 4*S venue. The proportion of staff with little to no experience has increased to levels where a 3* hotel experience is barely justifiable. Staff with experience are so few and far between that they are stressed and unable to offer their attention to all the visitors. Simple things suddenly feel stressful, like preparing a cappuccino (hint: if it doesn't fit in the cup the way the coffee machine makes it, take a larger cup?) or a Spritz (it's not a recipe that requires two barmen...) In terms of room upkeep, daily calls were required post-room-cleaning to have the basic amenities replenished (empty shower gel bottle not replaced, empty toilet paper roll didn't trigger toilet paper to be replenished, ...) And when the hotel wrote Breakfast Included they didn't really mean it, at least not in a 4*S hotel sense. The breakfast buffet includes still a standard selection of ex-bottle juices, yoghurts, ham/cheese/salami/smoked salmon selection, sausages, baked beans, cold boiled eggs, etc. But when it comes to requests for hot options, a (over)fried egg served with... nothing, now costs CHF 3 extra. Two omelets with ham and cheese for children during breakfast cost CHF 18 extra. In summary, for service levels today, level of a 3 star hotel at best. Price-wise, no longer justifiable.

The best ski resort hotel we have been to. The location was superb, the hotel was clean, classy and comfortable. Above all the staff at the hotel make this place so special. The recommendation of Ski service was perfect. Thank you so much for your attentiveness during our stay. 🙏

The staff by far are the best part of the hotel! Super friendly and accommodating! The rooms and views were also great. I was only supposed to stay for 3 nights, but ended up staying an additional 4 nights. So, think that pretty much says it all!!

Stayed here the last 5 nights and a great small hotel. Centrally located less than a 5 minute walk up to Medran lifts. Rooms were very comfortable, wifi very good, radiators were super strong and able to dry ski gear off. TV covered multiple countries. Pillows were good, one rectangle and one square. Could request aditional ones at reception. Shower very good and constant hot water at all times. Minor point would've been a mini fridge in the room to store water/drinks. Needed to close the shutters at night, to keep some of the light and noise out, but that was the trade off for the location. Lounge area/bar(drinks from reception) was small, but not an issue as everyone went out to the bars/restaurants in Verbier. Breakfast very good, had endless supply of everything. Staff super friendly and willing to assist. Check out was 12pm, but a room was available to use to change and bags kept securely with reception. All in all a great hotel in Verbier and would recommend.

A true 5-star experience. We visited the W for 5 days in February and were so impressed by the hotel. The location is perfect, right beside the gondola station (no lugging your skis). Our room was in the main hotel building and had a lovely view of the Le Chable gondola. The boot room is conveniently located and the hotel can arrange ski rentals with Mountain Air who will deliver and return the skis straight from the hotel. The spa facilities were wonderful, although perhaps they could do with policing the adult-only areas slightly more, as there were some children running around at times. We also had a massage and it was one of the best I've had! Breakfast was amazing, if not the best hotel breakfast I've had. They had everything you could possibly want and more. Faultless in my opinion and the staff were super friendly. I particularly loved having the selection of fresh juices and touches such as a rotating pancake and pastry flavour every day (of course in addition to the standard offering). The only points for improvement we would mention is that they could use more than one shuttle vehicle during high season. The hotel is quite a distance from a number of the popular restaurants and they only have one shuttle for all the hotel guests. This meant that at times we had to wait a length of time to be picked up and nearly missed a dinner reservation another evening. Additionally, we felt that the concierge could have been more helpful. We rang about making dinner reservations and never heard back. When we enquired again we were told that the restaurants were fully booked. When we contacted the same restaurant ourselves, we were able to secure a reservation... However, all of the other staff were so welcoming and friendly so it may have been down to us visiting during the half term and it being exceptionally busy. Overall it was an amazing stay, everything else was perfection and I would absolutely return!