Hotels in Fusong

"Our trip to Changbai Mountain this time was fantastic, and I have to give a huge shout-out to the excellent service! Right from the start, Manager Benjamin had everything perfectly organized, from details like ski equipment deposits, operating hours, and hot spring reservations, to even sending videos of the routes to the ski resort. We didn't have to worry about a thing. What was most thoughtful was how customer service would proactively remind us of every schedule point, such as breakfast times, shuttle departures, and when the ski resort closed. They were more punctual than my own alarm clock! The hotel rooms were also clean and tidy."

"Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday."

"Great service and spacious, clean rooms! The only downside was a noisy AC unit—we turned it off and braved the cold instead. 😂 Pros: ＞ Easy transport (frequent shuttles + 10 RMB taxis). Great extras like hot springs and snow tubing. Cons: ＞ Icy, man-made snow (painful falls!). Double pricing for the holidays—and apparently, it’s not even peak season yet! Would love to explore more of the resort facilities next time."

"❄️ The hotel is not the most convenient choice for families with young children or for less experienced skiers, as it is located away from the city centre. Guests always need to rely on shuttles or taxis to get around. The city centre is also where the hot springs, water park, and the snow and ice attractions are located, so unfortunately a lot of time is wasted in transport. 🚐 Shuttle service is a clear area for improvement. The frequency is limited, and we often had to wait quite a while—sometimes missing two full shuttles before being able to board. Increasing the number of shuttles would make a big difference. 🎿 Ski passes are flexible: they can be used on any day, including check-in and check-out days. Usage is limited to once per night, and you can choose either daytime or nighttime skiing—but not both on the same day. However, you don’t need to use them on consecutive days, which gives families more freedom to plan rest days. 🏠 On the positive side, the room was spacious and well equipped. The bar, fitness area, ping-pong room, and yoga room were all enjoyable and added variety to the stay. Breakfast is also quite varied and good."

"The service was great, but the facilities had some notable flaws. The service was good, the butler followed up promptly, the concierge was proactive and reliable, and the staff were generally enthusiastic. However, the breakfast restaurant was too small and didn't match the hotel's scale; it was crowded with long queues, and the variety wasn't rich. There was no way to dry clothes, no self-service laundry room, and the laundry service didn't even offer a separate drying option. The resort's design was inconvenient; even for Switzerland, it wasn't close to the ski slopes. Walking there meant going through the entire amusement area, so it was better to wait for the shuttle bus. Fortunately, the shuttle bus was quick, so there wasn't a long wait. The EP activity center was a letdown; the kids complained there was nothing to do. The candied hawthorn craft activity was also unavailable; you could only pick it up at a specific time. Skiing was okay overall, but it didn't quite live up to its family-friendly resort positioning. The snowboard bindings didn't have true children's sizes, which were much too large for 5–6-year-olds."

"What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families. For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though. I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective. Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building. I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle. But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat. The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient. It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C. There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort. Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol. Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding. We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day. The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around. Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back. We had an amazing time and would consider coming back."

"The breakfast and dinner offered during our consecutive stay were both great, especially dinner. They really had everything imaginable: garlic vermicelli, oysters, roast lamb, and old-fashioned popsicles. It's truly an excellent choice for a trip with elderly family members and children. Although it's outside the Wanda Resort, it's actually quieter this way. As for not seeing Tianchi Lake, I've accepted my fate; after all, you can't see it from inside or outside Wanda Resort, and no one could go up there anyway. Still, I hope everyone who stays here gets to see Tianchi Lake on their first try! We also had a meal inside Wanda Resort, but that one wasn't very good."

"This trip to Changbai Mountain was full of surprises! I didn't expect to find such a wonderful guesthouse here. The car that picked me up from the high-speed rail station was an Audi A8. The guesthouse is located in the center of the town, making it convenient to go anywhere, and it's quite close to the airport and the high-speed rail station. The guesthouse has a large courtyard, and the rooms are very clean and of a high standard! The food at the guesthouse is quite good, especially the breakfast, which is very exquisite. The butler service is also excellent! It truly lives up to its five-star rating! It was really great! I will definitely stay here again next year! The only regret is that I wanted to switch to a lake-view cabin, but they were full and I couldn't change. The view was so beautiful, so dreamy, I must stay here next time."

"The room facilities were complete and well-maintained, and everything was clean and hygienic. The hotel staff were incredibly warm, attentive, and thoughtful. The hotel's location is excellent, right on a commercial street with plenty of dining options nearby. The breakfast spread was extensive, and they even introduced some new items daily. I would definitely consider staying here again on my next visit."

"A truly perfect Changbai Mountain vacation experience! The hotel is nestled at the foot of Changbai Mountain, boasting magnificent scenery, especially the view from the room, which is simply picturesque. The Guanlan Hot Spring lives up to its name; soaking in the natural hot spring completely washed away all our fatigue. Special praise goes to the front desk staff for their exceptionally attentive and professional service. A special thank you to employee number 5040, who provided us with incredibly warm and meticulous assistance from check-in to check-out, patiently answering all our questions and making us feel right at home. Both in terms of facilities and service, this hotel deserves a five-star recommendation, and I will definitely choose it again next time I visit Changbai Mountain."