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The service is very good, the room is pleasant, with a spectacular campaign to save natural resources, with a suggestion to protect the environment and be responsible with it from our room, recycling, responsibly saving the resources we have in the room like water, what we consume and how to help the environment. The facilities are very comfortable, the mattress and pillows are very comfortable. very rich breakfast. I was very convinced of its good service and economy.

El desayuno sensacional, el servicio de los chicos sorprendente, hacen qué se sienta uno satisfecho. Las habitaciones super cómodas me encanta el mejor servicio de ibis Itagüí... Volvería alojarme...

We had a relaxing stay at the Fairfield by Marriott Medellin Sabaneta. The location of the hotel is walking distance from Mayorca Shopping Outlet Mall. Walking through Mayorca Shopping Outlet you will get to the metro. The metro is a good transportation method to travel in Medellin. The room is spacious, comfortable and secure. The room also has e beautiful city view. The hotel also offers free buffet breakfast. Which is open from 6 am to 10 am. The staff is friendly and helpful. Special thanks to Jefferson. He was very welcoming, very attentive and helpful. The hotel is perfectly located and has friendly staff. Would recommend the Fairfield by Marriott Medellin Sabaneta if you are looking for a hotel to stay in.

We stayed one week as I am Colombia and my husband is not and was a little shy to stay at my mothers house around the corner. Picked because of the reviews and location. Room was comfortable, although even if you have your dnd they will come in and turnoff the ac. Fridge never refilled. You have to ask for water at reception but beware if the restaurant is closed they will have none. I’ve travelled extensively and both my husband and I work in hotels. This is the first hotel to ever call you every day at 8:55 am to tell you breakfast is about to end, and if you would like your order brought up. I mean someone else might like that, but we hated it!!! I understand the guy thought he was doing a favor and yes maybe 2 days out of the 7 but Jesus! Don’t do that. Shower comfortable however they don’t have conditioner and you must call down for a blow dryer. Bed was comfortable and we were in the largest suite on the top floor. However the ac is placed in a location where when turned on it blows directly at the bed! It’s impossible to sleep like that as you will need it on blast to cool the room since they have turned it off for you and it’s so directly on you that you will get sick. Now I had three things that have gone missing from my room. One of which was a pink purse. Luckily it was a Nine West purse and not one of my very expensive Gucci purses. This I called the reception on the same day as check out to first ask them if I had left it behind, not only were they very defensive about it but also offensive. The receptionist ( gentleman) said oh you sure you didn’t drop it as i seen you leave with so much stuff. And he also said why would you just bring it up now. Mind you I made this call about one hour after checking out. I said to him because I wanted to make sure it wasn’t in my bag. The purse was placed next to my sneakers which were the exact same color. Now you see I would just think that it got tangled up with the sheets, but one thing occurred which made me think something was not right. On one day, I took the end off the door since the waiter brought up our food. We stayed late in bed watching tv and sleeping. Someone opened our door with no knock. I quickly rushed to see who it was and it was the hotel manager. She said ohhh I’m sorry I didn’t know someone was staying in this room I’m so sorry. Now I work in hotels and know two things. The hotel manger always knows when a guest is in their highest paying room, and hotel managers always knock. Also this was through the middle of our stay. They hotel managers office is directly across from our room. They knew. My bag was also opened and a blue adidas body suit was stolen as well as a pair of white stretchy jeans. I only noticed this maybe two or three days ago when I recalled o had packed them and wanted to wear them. My husband and I were going to return to this hotel due to the convenience, however I never received a call back with a resolution as they said they would.

I describe this experience as the lowest you can live in a hotel. The service in front of the desk is very bad, it is attended by a very young woman and a very young man, with a low tolerance for frustration, with little knowledge of hotel processes, with poor responses for customers, and they give themselves the right of mistreating visitors, they are rude to respond. I finally changed hotels, but unfortunately a friend booked at this same hotel and his experience was disastrous, the hotel sent him a service to pick him up at the airport and when they arrived at the hotel the taxi had to charge $125,000 Colombian pesos and he ended up paying $280,000 pesos, when he made the claim, this woman in front of the desk was really aggressive and rude to him, the only solution was that when he left they would supposedly take him to the airport for free, gentlemen, my friend had already paid for it and more money than what I was supposed to pay. I do not recommend this hotel, except the service provided by the people who work there.