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The service staff are very kind

The first impressions were not very positive: we had to wait 20 minutes for check-in and were allocated a room on the street side. Overall, the final experience was good. We were offered to move to garden side half way through our stay, to a more expensive room, and refused the offer. The street side turned to be no problem on second floor (and the noise might be a greater issue on first floor). Beds are good, so we had a very good sleep. Room was clean, though we did not notice any cleaning on a daily basis. In the morning, a light odeur from the kitchen came, probably through the ventilation. Breakfast buffet with good choice, including fruit, cereals and nuts.

I booked an executive room with balcony. It says online that there was airconditioning which was the reason why I booked this studio type room since that week Czech was at its 30+° the entire week. We arrived around 7pm and head straight to their restaurant so we only checked the aircon when we came back to the room. It was not working. We asked for help and the receptionist dont know how to help us too. I was taking hormone medication that really heats up my body inducing a premenauposal state hence why I needed aircon badly. It was too late to pack up and looked for another hotel coz we were so exhausted so I tried to sleep with the fan which was not enough since it was hotter at night. Did not get enough sleep, was awoken a lot of times. At theck out I asked for compensation,which was a headache in negotiating, I even asked if they could just price the room same as the standard room and give me a refund but Supervisor wanted to use the price for the following day which was even higher than what we paid so there was no refund. They offered 10% discount but only to be redeemed when we stay another night. So ridiculous management. Then they also asked to deposit the same amount we paid online upon check in and it has been two weeks now and the money has not been refunded. They only tell me to chase my bank but I already have and said Efi hotel has not issued any refund. Was very stressed and not worth staying!

I was a little sceptical with the lack of reviews but there is no need. The staff were very friendly. My dorm was clean and had lots of space, it even had a sofa. The common area is almost non existent, consisting of two tables so it is difficult to meet anyone outside your room if you are into that. It was very quiet which was nice for me so it if really personal preference how busy you want your hostel to be. The beds were comfortable with the privacy of a curtain which was nice except my bunk was a little squeaky. The bathrooms were clean and the shower was good. The safe was large but not enough to fit an entire rucksack. It was nice that the safes provided a rain and hangers to hang clothes up. It is very central, about a three minute walk from the train station and I’ve minute walk to the Main Street. Overall I would definitely recommend.

I chose the hotel primarily as it was across the road from the train station where I was arriving about 9pm, so didn't want to be trekking too far. Hotel was OK, rooms OK, although very odd heavily padded doors that open outwards like something from the 70s. But room was a decent size and very quite given it's on a very busy road with trains and cars and trams. Location excellent, not just for station but also for old town and castle etc, with all sights easily walkable apart from probably romany museum. Would recommend, and would def stay here again.

A very decent hotel in a perfect location (the center of the Old Town) with everything close by. The advantage is the ability to drive directly to the hotel entrance, which is not so obvious in the case of other similar facilities in the vicinity, due to the pedestrian zone, entry to which is very difficult, and sometimes impossible. Standard room from the '20s of the last century. Comfortable, as is the bed with a rather firm mattress. Breakfast at a very decent level. Nice and helpful staff. You may regret that the hotel does not have a large on-site parking, but takes the car to the garage, but it also has advantages, because the car comes back clean and is available without major problems - just ask the staff and after a few minutes the car is ready for pickup. On the day of departure, I had a car without prior request, so nice too. There are many interesting and historical attractions around, so the place is recommendable.