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My stay Silvester 21/22, an experience I never wish any other guest! Respect absolute service Desert: no 4 * Classification expect, 1. Station and surroundings - quietly located and beautiful forest nearby, perfect for nature friends and point of start to discover the Th. Forest. 2. Hotel appearance and atmosphere - outdoor area ok , 20 years ago certainly still look beautiful. (But not in principle) atmosphere in the 90s style, few but lovely deco elements can be recognized. Hotel rooms: Suite booked, newly renovated furniture with beautiful wood elements, however wallpapers and hangs old and dirty. Bed with hair picked and bath dirty & dust, (unfortunately technology defect, can happen) Restaurant & Hall: also here in the 90s style, nostalgic who likes it. 3. Silverstergala appearance: , cold & no table deco , 5 gang menu covered and air balloon on the chair, would not be bad in a restaurant. (However for 99,€ incl. 5 gang menu - (was ok and has tasted, but with components that were not even on the map) Glass Sekt, DJ without moderation & function with dance ban (Corona however not communicated before) , Magician reminded me of Max Giermann Magic Show at LOL, (unfortunately the worst arrangement I've ever experienced- Silvester menu would have been the right name to adjust the expectations, Yes I like to pay €99 for an experience and good food, but that was not worth €50. 4. Wellness area and fitness room: beautiful swimming pool with views of the forest (my booking ground) and 2 saunas as well as functional but not lovely relaxing area. (unfortunately not available, at request at Check IN watches, 1 room/h for the entire wellness area Corona ) here would be sauna & swimming pool dividable due to the arrangement. Fitness room - 6 equipment from the 2000er 5. Service - absolute disaster , already at check in could not be made clear statements, at the table swallow - the server went down saying to the kitchen ( who come here and don't even know the dance ban is. (no I asked for the musical entertainment when booking and was pointed to change of band to DJ) a CD would have done it too. Rooms dirty - (reception no idea, look another- OK ). Old suite - yes bath clean but bed with hair- we can have new clothes - (no no housekeeping there) call - (tablet defect, you bring it down to me , I charge it, OK but then it still remains not loadable if......! Personal - dressing different and not representative( for a pension or kneipe -OK) service-oriented equal to zero, unknown and lack of communication, unfortunately believes something unmotivated by management. Hotel management respect and discrete , unfriendly , no guest-oriented behaviour , absolutely disastrous and lack of readiness to resolve (

Ich hatte mich kurzfristig für diese Hotel entschieden, weil es ein Schwimmbad hat. Bei der Buchung hatte ich angegeben, dass wir auch weiter oben schlafen würden. Wir waren in der 7. Etage untergebracht. Von außen sieht es so auch wie 1992, als ich zum letzten mal da war. Innen war alles ok. Das Zimmer war klein, aber fein und sauber. Wir wollten schwimmen gehen, aber leider war erst 3 Tage später wieder ein Termin frei. Ich kann das ja nachvollziehen wegen Corona. Ich hätte es besser gefunden, wenn ich in der Erinnerungsmail vom Hotel darauf aufmerksam gemacht worden wäre, vorfristig einen Termin dort zu reservieren. Im Eventcenter im Nebengebäude gab es ein riesen Indoorspielplatz für kleine Kinder sowie Tischtennisplatten und noch einiges mehr. Zum Frühstück wurden wir in einen Nebenraum gesetzt, der auch ein Buffet hatte. Wie ich hier in den Bewertungen gelesen habe, kann ich auch nur bestätigen, dass das Hotel im Servicebereich unterbesetzt war. Unfreundlich kann ich nicht bestätigen....wir brauchten halt Geduld. Das Hotel hat sich sehr auf Urlaub mit Kindern spezialisiert.