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No english speaking personal, nowhere in hotel Rooms were dusty, dirty, not vacuumed for some time Hallways the same, dusty dirty… We were looking for fresh towels everyday, they didnt dry in the room and they didnt change them! In 10 days they cleaned our room once! Food was worse than before covid (we were there every year before covid) was less food, if you are sport type of person, there is no food for you. We were waiting for drinks at dinner for more than 30 min, few times we finished already before we got it. But she sign me on receipt like we drink it!!! Disaster! Sadly, we wont come back! Will to oberhof, every year just not in this hotel. And before covid we loved it so much! We gave them 10!!!

My stay Silvester 21/22, an experience I never wish any other guest! Respect absolute service Desert: no 4 * Classification expect, 1. Station and surroundings - quietly located and beautiful forest nearby, perfect for nature friends and point of start to discover the Th. Forest. 2. Hotel appearance and atmosphere - outdoor area ok , 20 years ago certainly still look beautiful. (But not in principle) atmosphere in the 90s style, few but lovely deco elements can be recognized. Hotel rooms: Suite booked, newly renovated furniture with beautiful wood elements, however wallpapers and hangs old and dirty. Bed with hair picked and bath dirty & dust, (unfortunately technology defect, can happen) Restaurant & Hall: also here in the 90s style, nostalgic who likes it. 3. Silverstergala appearance: , cold & no table deco , 5 gang menu covered and air balloon on the chair, would not be bad in a restaurant. (However for 99,€ incl. 5 gang menu - (was ok and has tasted, but with components that were not even on the map) Glass Sekt, DJ without moderation & function with dance ban (Corona however not communicated before) , Magician reminded me of Max Giermann Magic Show at LOL, (unfortunately the worst arrangement I've ever experienced- Silvester menu would have been the right name to adjust the expectations, Yes I like to pay €99 for an experience and good food, but that was not worth €50. 4. Wellness area and fitness room: beautiful swimming pool with views of the forest (my booking ground) and 2 saunas as well as functional but not lovely relaxing area. (unfortunately not available, at request at Check IN watches, 1 room/h for the entire wellness area Corona ) here would be sauna & swimming pool dividable due to the arrangement. Fitness room - 6 equipment from the 2000er 5. Service - absolute disaster , already at check in could not be made clear statements, at the table swallow - the server went down saying to the kitchen ( who come here and don't even know the dance ban is. (no I asked for the musical entertainment when booking and was pointed to change of band to DJ) a CD would have done it too. Rooms dirty - (reception no idea, look another- OK ). Old suite - yes bath clean but bed with hair- we can have new clothes - (no no housekeeping there) call - (tablet defect, you bring it down to me , I charge it, OK but then it still remains not loadable if......! Personal - dressing different and not representative( for a pension or kneipe -OK) service-oriented equal to zero, unknown and lack of communication, unfortunately believes something unmotivated by management. Hotel management respect and discrete , unfriendly , no guest-oriented behaviour , absolutely disastrous and lack of readiness to resolve (

Fantastic hotel, with exceptionally good food (I ate breakfast and dinner), friendly staff, generously sized rooms and convenient below-ground parking. A ironing room is available for use, and the staff were only too happy to help. The only thing missing from the bedroom was a kettle - a shame, as the restaurant stopped making hot drinks early in the evening. Will definitely stay here again!

We had booked 5 days in a superior double room because the photos on the hotel's homepage and the reviews on TripAdvisor were promising. So we arrived with great expectations, but unfortunately left with mixed feelings. First the good: The staff is very friendly, the breakfast left nothing to be desired, the sauna area is enormous, the beds are comfortable and everything is very clean. We were dissatisfied: It was only when we checked in that we realized that our room was not in the historic building shown everywhere (there are only suites here), but in the outdated annex from the post-reunification period. The superior double room (under the roof, you have to like sloping ceilings) is very simple and annoyingly impractical: the sleeping area is very small due to the subsequent installation of a shower in the bathroom, and the reading lamps on the bed are mounted in such a way that you hit your head on them , the seating area was uncomfortable, there was no fridge and there was only minimal storage space in the bathroom, which was obviously designed by craftsmen and was cold when we arrived. In the “vital area” of the sauna we missed a bowl of fruit. We were really annoyed about the full body massage. It took place in an oversized, carelessly furnished and, above all, cold room, where we had to lie on our stomachs for 55 minutes despite being asked. After having dinner twice, we avoided the restaurant, which was evocatively named ”Hirtenwiese” but was nevertheless furnished in an anonymous, uniform style, preferring to enjoy the local cuisine in Ilmenau, Gotha and Arnstadt. At breakfast we were surprised that dairy dishes, cheese and juices were served so cold that you basically couldn't taste anything. Maybe these are all just small things, but overall they are not appropriate for a hotel with this standard and price. What left us really disappointed was that the owners had no knack for design (see above). It fits that the entrance stairs are currently being rebuilt in the style of an allotment garden with cheap concrete blocks (porphyry is typical for the area), the meadow in front of the hotel is filled with countless stalls and the new parking lot is completely without trees or other plants (while the only wall decoration is in the room is a poster that encourages the guest to act ecologically). A pity!