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My stay Silvester 21/22, an experience I never wish any other guest! Respect absolute service Desert: no 4 * Classification expect, 1. Station and surroundings - quietly located and beautiful forest nearby, perfect for nature friends and point of start to discover the Th. Forest. 2. Hotel appearance and atmosphere - outdoor area ok , 20 years ago certainly still look beautiful. (But not in principle) atmosphere in the 90s style, few but lovely deco elements can be recognized. Hotel rooms: Suite booked, newly renovated furniture with beautiful wood elements, however wallpapers and hangs old and dirty. Bed with hair picked and bath dirty & dust, (unfortunately technology defect, can happen) Restaurant & Hall: also here in the 90s style, nostalgic who likes it. 3. Silverstergala appearance: , cold & no table deco , 5 gang menu covered and air balloon on the chair, would not be bad in a restaurant. (However for 99,€ incl. 5 gang menu - (was ok and has tasted, but with components that were not even on the map) Glass Sekt, DJ without moderation & function with dance ban (Corona however not communicated before) , Magician reminded me of Max Giermann Magic Show at LOL, (unfortunately the worst arrangement I've ever experienced- Silvester menu would have been the right name to adjust the expectations, Yes I like to pay €99 for an experience and good food, but that was not worth €50. 4. Wellness area and fitness room: beautiful swimming pool with views of the forest (my booking ground) and 2 saunas as well as functional but not lovely relaxing area. (unfortunately not available, at request at Check IN watches, 1 room/h for the entire wellness area Corona ) here would be sauna & swimming pool dividable due to the arrangement. Fitness room - 6 equipment from the 2000er 5. Service - absolute disaster , already at check in could not be made clear statements, at the table swallow - the server went down saying to the kitchen ( who come here and don't even know the dance ban is. (no I asked for the musical entertainment when booking and was pointed to change of band to DJ) a CD would have done it too. Rooms dirty - (reception no idea, look another- OK ). Old suite - yes bath clean but bed with hair- we can have new clothes - (no no housekeeping there) call - (tablet defect, you bring it down to me , I charge it, OK but then it still remains not loadable if......! Personal - dressing different and not representative( for a pension or kneipe -OK) service-oriented equal to zero, unknown and lack of communication, unfortunately believes something unmotivated by management. Hotel management respect and discrete , unfriendly , no guest-oriented behaviour , absolutely disastrous and lack of readiness to resolve (

No english speaking personal, nowhere in hotel Rooms were dusty, dirty, not vacuumed for some time Hallways the same, dusty dirty… We were looking for fresh towels everyday, they didnt dry in the room and they didnt change them! In 10 days they cleaned our room once! Food was worse than before covid (we were there every year before covid) was less food, if you are sport type of person, there is no food for you. We were waiting for drinks at dinner for more than 30 min, few times we finished already before we got it. But she sign me on receipt like we drink it!!! Disaster! Sadly, we wont come back! Will to oberhof, every year just not in this hotel. And before covid we loved it so much! We gave them 10!!!